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Old Withings watch no longer working

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    acarlyle

    My watch stopped working completely even though it is charged.  I really have enjoyed it, so want to continue using it.  Have left an e-mail for support.  Hopefully will hear back soon.  I would hope a watch of this price would last at least 2 years.  Anyone else have the watch just stop?  App is working fine.  Do I need to change the battery?

     

     

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    romantumins

    My watch (Withings Activite Steel) stopped working completely (with my phone Huawei P20) even though it is charged ( for checking i changed a battery). Everytime app shows me 0 steps. Don`t shows me a sleep time.

     

    When will the problem be fixed?

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    rayben1

    I bought an active pop in May 2018 it has now gone on the blink ie run for any thing between 12hrs 14hrs then I have to reset it changed the battery but still the same.This should not happen to a new watch.

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    pieroalvarez

    I have 3 watches (1 Activite Pop and 2 Activite Steel) and i having issues with all three.

    - All watches show incorrect the sleep time.
    - Two of them show incorrect time.
    - Calibrating them and changing battery doesn't solve the problem.

    Purchased less than two years ago. :-/

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    Zane

    i found an article from the Withings help center that explains what you need to do if your watch is not syncing to the Health Mate app. The link is https://support.withings.com/hc/en-us/articles/209090737. I hope this helps.

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