I bought my Steel HR and received it on the 11th. I was able to connect it to my LG G6 the first time. But there was an error during the update/restart process. And because of that, it hasn't been able to connect to my phone since then.
I had my husband try to fix it and he's done everything short of doing a factory reset on my phone. But it still doesn't connect to my phone, despite it being compatible. So I contacted Withings support on the 11th. And with constant emails back and forth, they still have yet to resolve my problem. And since it's been four days since receiving my last email from Withings, I've decided to give up on the watch and return it.
But is it worth trying to exchange it for another Withings watch or cut my losses and go with another company completely?