Sleep Tracking issue with latest update

Health Mate

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  • v.amitia
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    I have the same issue! I just bought the Pulse HR, so I've only been using it for 2 days, but both nights mystically ended the sleep tracking at about 2:50 or 2:20.
    I have not gotten out of bed and I'm definitely wearing it tight enough (any tighter and it'll cut off circulation).

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  • v.amitia
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    Oh right, at least yesterday when I filled in the rest of the night with sleep, after a few hours it started displaying light sleep and deep sleep for that period of time as well. So the data must be somewhere there, it just stops syncing it, and won't add it automatically when I refresh the app and the notification says "Synchronizing with Pulse HR..50%...100% -> Connected.". So it finishes syncing, but doesn't bring in the remaining sleep data?

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  • martin.chrimes
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    I have the same issue whereby at 2.52am the sleep tracking stops each night. I haven't woken up at that time, it just decides to stop tracking!

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  • tuant42
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    I have the similar problem. For two consecutive nights the sleep data stopped at around 2am - 3am.

    The first night the data, as reported by the Sleep Pad, stopped at around 2:54am.

    On the second night I turned off the Sleep Pad and used my Steel HR Sport watch to log the sleep data, and it stopped at around 2:35am.

    And now after removing the Health Mate app, factory resetting and de-installing the Sleep Pad, then re-install Health Mate app and Sleep device again the Sleep device can no longer be discovered during installation.

    tuant42

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  • tuant42
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    I have the similar problem. For two consecutive nights the sleep data stopped at around 2am - 3am.

    The first night the data, as reported by the Sleep Pad, stopped at around 2:54am.

    On the second night I turned off the Sleep Pad and used my Steel HR Sport watch to log the sleep data, and it stopped at around 2:35am.

    And now after removing the Health Mate app, factory resetting and de-installing the Sleep Pad, then re-install Health Mate app and Sleep device again the Sleep device can no longer be discovered during installation.

    tuant42

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