Ive had a thermo for quite some time now and it has worked without fuss in the past. Today i went to use it and unfortunately it is not syncing up with my phone.
I have tried a few things to trouble shoot it. I have disassociated the product from my account, removed it from my bluetooth list, deleted the app from my phone and reinstalled it. I then went in and tried to run though the setup process.
The thermo enters the setup process and indicates normally on its screen.
In the app I can go through to the installation "searching for the device" page. The Thermo comes up in the bluetooth list and I select it however it has an error. "Pairing Unsuccessful" "Make sure Thermo is turned on, in range, and is ready to pair"
Ive also attempted to factory reset the Thermo by holding down the button till setup appears then clicking the button 6 times in rapid succession. It appears to reset and quickly displays "factory reset" on the display before going blank and switching off. I then repeated the process of removing the app and starting it all from scratch but still no luck.
I then tried to use the app on my iPad to try a different device and had the same result.
How do I get my thermo up and running again?