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How to delete steps

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15 comments

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    curtisdove

    i have the exact same problem! Did you ever figure it out, I don’t want steps on my timeline, please add the option to remove it

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    linloftin

    I have same problem!

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    myechohome

    I sent supper and email to support. They are sending my suggestion to their developers

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    shannonsawyer13

    Me, too - it's driving me crazy!

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    selzen

    Just experienced the same, very annoying !!

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    philippe

    Same here. Hey Worthings please work on this. Thanks.

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    lucy911

    I have same problem, have only ever had weight show in timeline, recently linked health app and now can't get rid of heart rate or steps from timeline - despite turning all categories off in health app settings. Also showed sport but there is an option to delete that, not so with heart rate and steps....... I just want to change it back to how it was - please withings ?? 

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    myechohome

    I’ve asked and asked. They keep promising, but nothing. I guess our ask matters not to them. Wonder if Wyze’s new $20 scale and app is better?

    https://wyze.com/wyzescale.html

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    lucy911

    Hey myechohome  - so I've fixed mine !! I have it back to only showing weights, woo hoo !! It was definitely due to activating iPhone health app which I've decided I would rather disable than have all this junk showing in health mate timeline. Unfortunately you can't delete iPhone health app but you can delete the data. I use myzone app for fitness tracking etc so I don't need to use iPhone health app as well. I don't know exactly what I did but I did a lot in 

    "settings" "privacy" "health" - I think I deleted all data .

    All I know is it wasn't enough to do just "settings" "privacy" "health mate" "turn all categories off" - which you would expect it would be....... I had previously tried turning only weight on - that didn't work. Whatever I did, I think that its iPhone health app communicating with health mate that you have to break, so if you want to use  iPhone health app as well you probably cant fix.

    iPhone health must have been getting my data from activity app or myzone and sharing it with health mate as I don't use my iPhone when exercising .... I use myzone belt so thats why I couldn't understand how health mate knew my steps and heart rate anyway. Work out how they are getting your steps and severe that communication - I suspect same as me it will be through iPhone health app.... 

    Also I cant delete the extra data from timeline (steps & heart rate) that has already appeared but its stopped sending any more through so I'm really happy with that - hope this helps !!

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    samyoung3333

    thanks for that I've tried and will see what tomorrow brings!!

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    kimmiedavis

    I had this exact problem and finally figured it out. Like a previous post mentioned, I added the step count and then changed my mind but couldn't figure out how to turn off step count. On my android phone, the problem was Google Fit. If you're on an android, go to phone apps, and clear all cache and history in Google Fit and then disable it. I now get weight only from my scale, no new step count, although old entries are still in my feed. I don't think those can be deleted. Hope this helps someone else!

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    lexi

    I have this issue on my iPhone and cannot get rid of the steps and it will now not read the steps from My Fitness Pal - all because of the apple health app.

    Any ideas? I am about to send the scales back.

    Thanks

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    rhernandez4261

    Hi everyone am new and I was reading all the comments about the problem of steps on this app and the only way I was able to fix that problem was on my Apple Watch, I went to apps and health mate and I turn off steps, hope this really works for me and all of you. Good evening. 👋.

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    thomasschneider2010

    Yes, it is just mind numbing. As a customer you are treated as an annoyance, across the board. Sometiems i wish i had not started all the fitness crap! Ontop, yo can not even sync between differnt brands. Hate it!

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    myechohome

    No. I wash hoping someone from Withings would have shared how. 😞

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