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Latest software update to watch introduced syncing problems!

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    tommy

    I'm also annoyed over the physical impossibility of contacting support. This forum is the closest thing I can find. I have no idea of any withings employee actually reads this. The "Contacts us ->" link does nto reach to any human being. 

     

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    stephanie.baele

    Same problem here!!

    Really annoying!!

    For me it's more the measuring of the heart rate that is interrupted, both during the day and during the night. During the day it might be interrupted for few hours and if it happens during the night, it says '-' as average bpm.

    Even when running an activity, there is no proper tracking anymore: not for the heart rate, not for the location.

    I hope a new update will be released asap!

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    tommy

    Since it is so difficult reaching withings, I was really nasty and tried to reach them through a desperate review in apple app store. 

    I got an answer (from developer) with the following phone numbers:

    US: 1-800-961-5127

    EU: 0 800 044 3844

    I haven't called them yet, waiting to see if I get a response here, but apparently it is time to call!

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    marknicholls1962

    If you have Twitter, try contacting them that way. I've found them very responsive and helpful.

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    tommy

    If they have chosen to use twitter as official human to human communication maybe they should mention that on their web, which is the first place you look for support! It looks quite bad to have a forum on their web that no employee actually reads, and then anonymously use twitter as communication channel. That is behaving like a Swedish government agency!

    That said, thanks for the info, I'll have to try twitter then :-).

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    marknicholls1962

    Personally, I've not had ANY issues regarding C.S. responding via the app, I merely mention Twitter and Facebook as I have several Withings people added and also on my steps challenge and I can't guarantee an INSTANT response. If you do contact via Twitter, use WithingsEN.

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    stephanie.baele

    Thank you all for your help.
    I've sent a mail to the support this morning and got an answer quite fast. Now I replied with some pictures tot prove the issue so I hope they will solve it.

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