The latest watch software update to the Steel HR watch included a bug that only syncs half the nights sleep. I get like 3,5 hours and a lot of red for the categories and a sleep score of 30. Then I have to wait 15 to 30 minutes and then sync again, and then the rest of the night comes and suddenly I have slept 8 hours and have a sleep score of 90. This happens more than not. It is really annoying. It never happened before the last software update, and started immediately after the update.
THIS IS REALLY, REALLY GIGANTICALLY SUPER ANNOYING!!!!
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Same problem here!!
Really annoying!!
For me it's more the measuring of the heart rate that is interrupted, both during the day and during the night. During the day it might be interrupted for few hours and if it happens during the night, it says '-' as average bpm.
Even when running an activity, there is no proper tracking anymore: not for the heart rate, not for the location.
I hope a new update will be released asap!
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Since it is so difficult reaching withings, I was really nasty and tried to reach them through a desperate review in apple app store.
I got an answer (from developer) with the following phone numbers:
US: 1-800-961-5127
EU: 0 800 044 3844
I haven't called them yet, waiting to see if I get a response here, but apparently it is time to call!
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If they have chosen to use twitter as official human to human communication maybe they should mention that on their web, which is the first place you look for support! It looks quite bad to have a forum on their web that no employee actually reads, and then anonymously use twitter as communication channel. That is behaving like a Swedish government agency!
That said, thanks for the info, I'll have to try twitter then :-).
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