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BPM stopped working

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    vtyjr

    Also to add the LED display is Green and blinks for a few seconds and shuts off.

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    Zane

    Have you tried reaching out the Withings customer support? They should be able to help you with this issue. You can contact them by clicking this link https://support.withings.com/hc/en-us/requests/new.

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    wgkrueger

    I'm experiencing the exact same issue, all the indicators say it's working but the app doesn't connect to the device and the light goes off. New batteries, bluetooth unpair/pair, dissociated it with account and now I can't get it back on. I'll go ask support about this but it's disconcerting for something that's been working for years to stop.

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    wgkrueger

    Ok, in writing up the issue with support it occurred to me that I might want to power systole my iPhone. After it came back on I was able to successfully connect it to the health mate app and take my blood pressure. One other slight different is I was also trying to get it to reconnect the BPM to my account with it on my arm but the final attempt that worked it was sitting on my desk. 

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    sanjay_mehra

    Blood pressure power is not working....I replaced the battery but still not working

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    jreno1313

    BPM disconnects every time I try and take a reading. Then I have to reinstall it and this still doesn't work

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    jimhughes2004

    I haden't used my wireless bpm for 4 months when I went to use it the led didn't light up. I replaced the batteries and it still doesn't work.

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    ineed12beers

    Ok...so this is happening to me too! I took a reading this morning and it was unusually high!! Which I felt wasn't right. The light was kind of blinking, not strong on and off blinking but faintly blinking. So took my BP again in the afternoon and again 30 min ago. All unusually high! So replaced the batteries.....took it again and still. So I placed it on the table the light went off and is no longer working! Will not come on at all! I took the batteries out....even plugged it in and its still now working. I bought mine right when they first came out in 2015 so does that mean this thing is just dead.....since I see you have two newer ones....AND a more advanced one coming out soon????

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    fsmith_16

    Same problem here. Happened when I upgraded to iPhone 11. Still works OK on Android and iPad. Support has not been able to solve the problem yet, but they keep trying.

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    mark.beech

    Is it an iPhone 11 problem? I can't get the thing to pair with my iPhone 11 consistently and had absolutely no issues before.

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    fsmith_16

    @mark.beech I think it must be. Looks like they aren't going to acknowledge it.

    What were you using before you had the problem?

     

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    mark.beech

    @fsmith_16 - I was using an iPhone X

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    fsmith_16

    @mark.beech Don't think there's much hope for us. The BPM is an old device and probably not high on their priority list.

    I did find that I can still use it with an iPad and an old Android phone that I use just for apps.

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    sanchezgarciaalberto

    how can you pair with another device? my iPhone 11 isn't working but the BPM does not even go blue leds for pairing. Just green on and off.

     

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    fsmith_16

    @sanchezgarciaalberto I followed these instructions from tech support. There were instructions included on how to "forget" the BPM on the iPhone. Do Not Do This or your iPhone 11 will never again see the device. Instead, after dissasociating the device (step 1 below), temporarily turn off Bluetooth on the iPhone 11 (or turn the iPhone 11 off) until you've paired it with the other device.

    **************************************************************

    Jessie (Withings)

    Once you have done this, go to 'My Devices' in the Health Mate app, select the monitor, and select 'Dissociate this product.'

    Now, reset the monitor by pressing and holding the button on the monitor for 25 seconds and then waiting 10 seconds.

    You should now be able to reconfigure the monitor. You will find instructions on how to configure your monitor here ( https://support.withings.com/hc/en-us/articles/215784517 ).

    Notes:

    • If you are using your Wireless Blood Pressure Monitor with more than one mobile device, you may encounter difficulties connecting to it. To ensure that it works properly on your current device, please disable Bluetooth on all other mobile devices to which the monitor connects (if they are nearby and in Bluetooth range), then go to the Bluetooth settings of your device and tap on BPM XX to connect to it. You can now open the Health Mate app and press the button on the monitor to take a measurement

    • Once connected via Bluetooth, it can take up to 60 seconds for the 'Start' button to appear in the Health Mate app

    If the issue persists, please turn off your mobile device, power it back on, and attempt to set up the monitor again.

    Have a nice day.

    Best regards,

    Jessie

    Customer Service | Withings


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    mark.beech

    It seems to be an iPhone 11 problem. Absolutely no issues pairing to my iPad Pro

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    matzka

    Any progress? resolution ? or should I throw BPM to trash

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    fsmith_16

    @matzka:

    The last I heard was on Oct 17, per below. I just replied asking for an update. it wouldn't hurt to contact support to let them know I'm not the only one having problems:

    *********************************************************

    Jason (Withings)

    Oct 17, 23:11 CEST

    Hello,

    My name is Jason and your case has been escalated to me. I will be happy to further assist you. I am sorry to hear that you are experiencing an issue with your device.

    Please accept my apologies for the delay in our response, we have experienced an increased volume of requests. This issue is currently under investigation, and I will provide you with an update as soon as I receive one.

    I thank you for your patience.

    Best regards,

    Jason

    Customer Service | Withings

     

     

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    fsmith_16

    FWIW, when I went to take a reading today, it downloaded a software update. I don't know how to find a changelog, but I took a chance that it was a fix for the iPhone 11 problem.

    I turned off the Andrioid phone to which the BPM was currently paired, then opened the HealthMate app on my iPhone. When I turned on the BPM, the app recognized it, successfully paired and offered to start a reading. I cancelled out of the reading, closed the app and re-opened it. Again when I turned on the BPM, it recognized it and offered to start a reading.

    So it looks like the software update solved the problem.

    Frank

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    enataidan

    Heap of junk! Been experiencing similar issues with mine and the replacement they sent me. The new one took 2 days of readings and now the app does not recognize the device. Have reset, rebooted, etc.. and still nothing. Ridiculous

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    markko69

    I tried a lot of different things to make the BPM starting to work again together with my iPhone 11 Pro. In the end I got it to work. If I had to do it over I would take the following steps:

    1. Open the Health Mate app.
    2. Click on the "Devices" option in the bottom navigation.
    3. Click the "BPM" device.
    4. Click the blue "Dissociate this product" button at the bottom of the page
    5. Make sure you have the latest version of the Health Mate app installed; I'm currently running version 4.6.0 (to check: click the "Profile" option in the bottom right corner of the app, and then click the gear-icon at the top right. At the very bottom of this Settings screen you'll find the app-version).
    6. Close the Health Mate app through iOS, so it's really not running anymore.
    7. In the settings of the phone go to Bluetooth, and click the little blue "i" icon to the right of the Withings BPM option.
    8. Click the "Forget This Device" link.
    9. Switch the Bluetooth feature off on all devices surrounding you (laptop, tablet and the phone itself).
    10. On the BPM device itself: press the little on/off button for 25 seconds.
    11. Wait for 10 seconds after you've let go of the button.
    12. Now switch on Bluetooth on your phone.
    13. Click the on/off button on your BPM to switch it on.
    14. The BPM device will now be picked up through Bluetooth on your phone; add the device.
    15. Open the Health Mate app.
    16. Click the "Devices" option in the bottom navigation.
    17. Click the blue "Install a device" button at the bottom of the screen to install the BPM device again.
    18. Switch the Bluetooth back on on the surrounding devices.

    I think that for me steps 15 to 17 were not really needed as the Health Mate app was automatically opened and the device added to Health Mate as the device was picked up again by Bluetooth in step 14.

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