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Duplicate profiles on the scale

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    Raven

    If the scale is showing duplicate users, I would rather check those profile first in my account and delete the duplicate. You can check this out: https://support.withings.com/hc/en-us/articles/206594198-Health-Mate-Online-Dashboard-Deleting-a-user-Deleting-my-account

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    h.penney

    I have the same problem too. The fix didn’t work. Any other ideas?

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    perry.azevedo

    I am having this same issue. I’m listed once, my spouse is listed twice. I’ve checked my account, and she is only listed once in the account. How do I fix this?

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    nathan_jurgens

    I am having this same issue. I’m listed once, my spouse is listed twice. I’ve checked my account, and she is only listed once in the account. Appears to be a common issue, I do not want to delete ALL users just to remove this double up. Any way to hard reset the scale or something?

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    vokabakov

    Hi, same for me. I also see 3 profile on a scale (1x my, 2x wife's). There are only 2 accounts in online dashboard :-/

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    katrien.soenen

    I have the same issue. I have only 1 account and the display shows my name twice. What do I have to do?

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    billfpoling

    I had the same problem and got it fixed.  the invited user showed two profiles on the scale when they used it.  I had two separate accounts connected to the scale.   For user privacy.   The invited user was showing up twice.   I had to do several more steps then only the the one step listed above.

    1. From both accounts I followed these instructions. https://support.withings.com/hc/en-us/articles/360001612647-Health-Mate-iOS-App-Removing-other-users-associated-to-a-Withings-scale to disassociated other user.  Then disassociated the current profile user from the scale.  From both accounts I disassociated other users and the current user.  Meaning 2 disassociate actions from each user.

    2. From each users phone, I went to bluetooth and did a "forget this device" on the scale in my bluetooth settings.

    3. I followed the factory reset options of the scale.  There are a few different versions of the instructions, I followed the hold the button for 8 seconds, release, click button to move to reset option.

    4. I started the setup like a totally new scale, except we kept the two online profiles active.  No need to delete those and no need to delete the app from your phone.  From my phone health mate app, I re-setup the scale.   From my phone invited the second person.   Second person used the invite to connect the scale to their health mate app.   

    Now we both are good.   only one profile when either of us steps on the scale.

     

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    angelo.bonet

    Just started experiencing this same problem myself.  After working fine for a couple of years, suddenly it started showing me two identical usernames -- and asking me to lean to select one.  Strange.

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