I fear the worst for my Steel HR, no amount of pressing and holding the button for varying amounts of time seem to be making an effect. The battery it showing 100% but the screen is off and the hands don't move. I've had it charging and you can feel the underside of the watch getting warm I assume this is a sign there is some kind of power to the battery. Any ideas would be welcome. Thank you!
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Official comment
Dear Community,
Sorry that some of you are not able to switch their Steel HR/Sport on anymore. For those who haven’t tried these steps before, here’s what you can do:
1) Put your Steel HR/Sport on the charger and let it charge for one minute.
2) While the watch is still on the charger, press and hold the button on the side of the device for 20 seconds in order to reboot it.
3) Wait 30 seconds and check if the display lights up.
If the issue persists:
1) Leave your watch off of the charger for 24 hours.
2) After 24 hours off of the charger, put your watch on the charger and check if its display lights up within 30 seconds.
If you still can’t turn your Steel HR/Sport on, please:
1) Charge the watch for 12 hours.
2) While the watch is still on the charger, press and hold the button on the side of the watch for 20 seconds to reboot it.
3) Wait 30 seconds and check if the display lights up.
If the display still doesn’t light up:
1) Remove it from the charger and put it back on the charger for a few seconds.
2) If it now lights up when on the charger (and your watch is not new out of the box), please rinse your Steel HR/Sport in warm water for 20 seconds without pressing the button. Then, dry the watch and press the button again.
3) If the watch has powered on, update it by opening Health Mate and going to “Devices” > “Steel HR/Sport” > “Settings” > “Check for updates”. After doing that, the issue shouldn’t happen again.
In case your watch still doesn’t power on, I invite you to contact us via https://within.gs/help.
Happy end of the week,
Armelle, Withings Customer Service
Comment actions -
Hi - take a look here: https://support.withings.com/hc/en-us/community/posts/360029674793-Steel-HR-died-suddenly
It's becoming a more common problem recently.
To reset the watch, just leave it off the charger for a day or so, until the battery completely drains. Then, when you put it back on charger it will vibrate the start to charge again and come back to life.
I'd suggest opening a support ticket with Withings and include a link to the above forum so they know it's the same issue.
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Same here. Since last night, with battery at 57%, it suddenly stopped. The time hasn't changed ever since and the little screen is dead. The app can't connect any more, doesn't even detect the watch. Holding the button for a variety of lengths doesn't solve the issue. Nor does trying to charge it (no reaction whatsoever).
I guess I'll send it back as well. Just bought the watch two months ago.... :-(
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I commented 8 days in this article. Mine died with about 55% left, was totally unresponsive, and wouldn't charge.
I emailed Withings about it. Based on one of the things they recommended, I tried charging it using a different USB adapter and it came right on. The USB adapter that didn't work was the same one I'd always used with it, and it still works to charge my phone. So IDK, maybe the watch's charging cord is a little wonky or something, but that worked for me.
Aside from using a different charger, here's the rest of their suggestions:
"If the watch still does not charge, please clean it with warm, soapy water and then dry it. Make sure that you do not use any other chemicals to clean the watch as it may damage the heart rate sensor. Then, clean the contacts on the charging cable using a cotton swab moistened with rubbing alcohol and dry it."
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A few hours ago (at around 11:50 pm ) I realized that I was no longer receiving notifications on my Steel HR (Nokia branded). I looked at the device and I noticed that the hands were stopped at 11:50pm Greek _Cyprus hour system. In the Health Mate app last sync there was at 4 hours ago and the device is not connected.
I made several attempts: turned off and on the Bluetooth on the smartphone; restarted the Health Mate app;
Please help me to find a solution to -
I was also told to clean the watch and the contact on the charger. It didn't work.
The support staff then suggested to drain the battery. So I left my watch uncharged and tried to forget it. Then, next morning, it started moving again.
I put it on the charger again and several hours later I could successfully sync the watch with my iPhone again!
If you have trouble with pairing your watch and iPhone, then I'd suggest turning off all other Bluetooth devices or going away from them during the pairing.
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I contacted Support via email and and included a link to this thread - they sent me a list of steps to follow, all of which have been detailed in this thread and haven't worked for me. They are sending a new charger free of charge - I suspect it won't make any difference. And then I will have to go through the hassle of trying to get a replacement or refund
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My watch has also just stopped working and won’t charge. Just out of warranty. It’s not a charger issue as we have another one. Love this watch, but so disappointed in its reliability.
update
After following advice here and contacting Withings, where I got excellent support, my watch is working well. Delighted to have it back. Thank you everyone for your advice
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My watch stoped at 5:37 today with plenty of charge. Now I have it in the charging dock to no avail. Screen in black and won’t take a charge. I only bought this watch back in March and have loved it since. But I’m very concerned as so many others have had the exact same issue with little to no resolution
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SO SO SO FRUSTRATED. I have had the Steel HR for quite a while. The first issue (before Nokia bought them) was fogging under the crystal. Back then, when I mentioned it, I not only got a scale for "waiting until they could resolve the issue," but after they DID resolve the issue, I got a new watch. My watch (like others above) died dead - I tried the cleaning recommended by Support, had them send me a new charger, did the "wait 48 hours, charge for 6, hold the button for 10 seconds" (or whatever it was - similar if not exact) - none of which worked. Even more frustrating, it DID "start up" again some time in the night (when it was off the charger), because when it originally died it was on 9:00, and now it's on 7:10. But still doesn't work. I was out of warranty, so they gave me a "25% discount" to get a new one. This really has been my favorite watch - doesn't "look like" a digital watch, battery lasts for a long time, etc. So I got a new one, but I'm SO PISSED. This, to me, sounds like some software that send out a "kill" signal to the watches. (Husband is a software programmer.) I am frustrated that I actually bought another, because if they're stonewalling about what the problem is, it's likely *still* a problem. If I were within my warranty, of course, I would have turned it in in a heartbeat - but now, I'm pissed because I had to pay the full price - 25%. Certainly different than when there was the issue (pre-Nokia) and I got a scale, plus a new watch, once it was fixed!!!!!! I smell a class action.....
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I had the same problem. My Steel HR (2 years old) was at 85% battery level when I noticed that the clock was 2h behind. I thought I could synch from the app but noticed the watch was dead as described in this thread. Clicking the button, reset button didn't help. No reaction when I put the watch to charge. Reading these comments I thought that's it. Two days later I noticed that the clock had moved. When I clicked the button the display showed 0% battery (which is odd since it was at 85% before it died). Anyway, I charged the watch and since then it's working fine. Fingers crossed
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I unfortunately have the same issue. I ordered the Withings Sports HR watch 3 months ago. Used it everyday and was really enjoying it. No issues then suddenly the watch dies even though it had 80% battery and same problems as everyone else has described (hands frozen, non-responsive to side button, black display screen). I add this comment so Withings is aware of the ongoing issue.
I'll follow the leave it for a day and see if the watch requests a charge.
Software version: 5971
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Update
I left it for 2 days, no connection, not trying to charge it.
Then from the App tried to reconnect to it. The app said it found the watch, but it was now in standby very low power mode and needed charging.
So I left it overnight to charge and reconnected. Time and everything all updated and have since been out with it and it was working/tracking activity.
However, it is still saying 100% charge. Despite having been used for over a full day of activity. So will be keeping a close eye the next week to see if this does go down (which it should as it is uses power) or whether this is "stuck" and not reporting correctly. So could be a firmware issue with regard to real battery status.
Software version is 6131.
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