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Steel HR suddenly died

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    jencharls878

    Are you still having issues with your Steel HR? I suggest that you may still contact the support so that they will be aware of this concern you have about your watch and we cannot also tell whether your concern is the same with the others. I do have a Steel HR but upon contacting the support, they were able to resolve the issue I am having. You can contact them at https://support.withings.com/hc/en-us/requests/new.

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    rbhutch

    My HR did the same thing. Support said to charge it for 2 hours the hold the button down for 6 seconds - nope nothing happened. It won’t sync or be detected by my iPhone. My guess it will have to sent back so engineers can open it and find the defected part. In the meantime no watch for me.

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    mrsjfawcett

    My HR did the same thing on Monday night. Battery was 100% before it died. It would not respond to anything. Left it for 36 hours then pressed and held button on watch. It came to life but told me the battery was in reserve mode so I charged it. Seems ok now.

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    chris

    Sorry I didn't come back here sooner with the rest of my story. (I'm the OP.) But, the solution elsewhere on these forums did work for me. That is, I let the watch battery completely die, 0%. I then charged it back to 100%. Hey, presto chango, it worked! All is well ever since then (one month).

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    jrmatthews

    I'm in the same position as previous customers. My 5 month old Steel HR died this morning for no perceptible reason. Have contacted the support team and await their response. In the meantime the watch is on the charger showing 'Power reserve', not really what I paid for when I wanted a device to help me with my fitness.

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