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Scale isn’t communicating to app

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    jencharls878

    Make sure that you have your scale steadily connected to your WiFi network. In case that your scale is too far away from your router, this will definitely prevent your scale from syncing to your account. I did experience the same issue but when I got my scale near my router, it never fails to sync my data to my app. If you are still having problems, it is best to talk to the support team at https://support.withings.com/hc/en-us/requests/new. I hope this helps.

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