I've sent a request to customer support for this issue, but thought I'd post here as well in case anyone else has the same issue.
I have a Steel HR that is a little over a year old. Yesterday it stopped syncing with my phone.
I first turned bluetooth on my phone off then back on but it still could not find my watch.
I had my phone "forget" the watch, then try again and the phone still could not "find" the watch.
I then dissociated the watch from the Healthmate app, reset the watch to factory settings and tried to reinstall. The phone still cannot find the watch.
I deleted "flash-cache" from the watch. Still no connection.
I un-installed and reinstalled the healthmate app. Still no connection.
I am afraid that this watch is just past the warranty period and am very disappointed.
It had been working fine with no issues and no warning signs that this was going to happen.
I've been very happy with this watch, but if it won't last more than 1 to 1-1/2 years, I may need to research other options.
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I have a pair of bluetooth headphones which were nearby and they apparently prevented the phone from finding my watch.
I turned off the headphones and the phone was then able to connect to the watch.
I've had these headphones for months and have not had an issue with them conflicting with the watch before.
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After issues with my Steel HR suddenly stop working, I disassociated my Steel HR from the HealthMate app and discontinued the watch’s bluetooth connection to my phone.
After my watch came back to life, I too had difficulty connecting my watch with my phone. I had to do a factory reset: long press of side button (about 5 seconds). Press the side button until you see “factory reset”. Press the button until you see “reset in 5 clicks”. Press the button five times.
It took me several tries to get the timing of the button pressing done correctly to get to the messages and have the factory reset done. Then my watch did connect with my cell phone.
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