I've sent a request to customer support for this issue, but thought I'd post here as well in case anyone else has the same issue.
I have a Steel HR that is a little over a year old. Yesterday it stopped syncing with my phone.
I first turned bluetooth on my phone off then back on but it still could not find my watch.
I had my phone "forget" the watch, then try again and the phone still could not "find" the watch.
I then dissociated the watch from the Healthmate app, reset the watch to factory settings and tried to reinstall. The phone still cannot find the watch.
I deleted "flash-cache" from the watch. Still no connection.
I un-installed and reinstalled the healthmate app. Still no connection.
I am afraid that this watch is just past the warranty period and am very disappointed.
It had been working fine with no issues and no warning signs that this was going to happen.
I've been very happy with this watch, but if it won't last more than 1 to 1-1/2 years, I may need to research other options.
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I have a pair of bluetooth headphones which were nearby and they apparently prevented the phone from finding my watch.
I turned off the headphones and the phone was then able to connect to the watch.
I've had these headphones for months and have not had an issue with them conflicting with the watch before.
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After issues with my Steel HR suddenly stop working, I disassociated my Steel HR from the HealthMate app and discontinued the watch’s bluetooth connection to my phone.
After my watch came back to life, I too had difficulty connecting my watch with my phone. I had to do a factory reset: long press of side button (about 5 seconds). Press the side button until you see “factory reset”. Press the button until you see “reset in 5 clicks”. Press the button five times.
It took me several tries to get the timing of the button pressing done correctly to get to the messages and have the factory reset done. Then my watch did connect with my cell phone.
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After having not worn my watch since the day before, I was shocked to feel the vibration of a "step goal" as soon as I put it on again. When checking my step count it had recorded almost 105,000 steps. That's right - almost one hundred and five thousand steps in less than a day. Impressive, huh? :|
Did a bit of research and managed to reset the factory settings, and now Health Mate can't find my watch and my watch is repeatedly telling me there is something wrong with the bluetooth connection.
Have emailed Withings Customer Service three times now, and the only reply I've had is to ask what kind of band I'm using because it may not be tight enough :|
I only purchased the watch about 13 months ago and it's worked perfectly fine up until yesterday. Not ideal and I'm really not happy with the lack of customer service either. Probably won't be recommending a Withings product to anyone I know.
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Also having this exact issue. One evening my watch told me I'd done 301,000 steps. Since then the dial that counts steps on the watch ways out of sync with reality.
I did a factory reset and now it won't stop flashing/telling me it has bluetooth issues.
I've tried dissociating the device.
Logging out,
Uninstalling health mate,
Reinstalling
Restarting my phone,
Multiple factory resets... nothingAny help appreciated
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myra.anderson22 do you have an iphone? Do you have a friend or family member who could try and find your Steel HR with their phone that's not an iphone? I think my main problem was my phone, I deleted the bluetooth-pairing and just repeated reseting and made new pairing and it just started working out of a sudden. :D
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