choose language

Deutsch Français 日本語 简体中文

Steel HR Bluetooth not working




Please sign in to leave a comment.

  • Avatar

    I have a pair of bluetooth headphones which were nearby and they apparently prevented the phone from finding my watch.

    I turned off the headphones and the phone was then able to connect to the watch.

    I've had these headphones for months and have not had an issue with them conflicting with the watch before.

    Comment actions Permalink
  • Avatar

    After issues with my Steel HR suddenly stop working, I disassociated my Steel HR from the HealthMate app and discontinued the watch’s bluetooth connection to my phone.

    After my watch came back to life,  I too had difficulty connecting my watch with my phone.  I had to do a factory reset:  long press of side button (about 5 seconds).  Press the side button until you see “factory reset”. Press the button until you see “reset in 5 clicks”.  Press the button five times.

    It took me several tries to get the timing of the button pressing done correctly to get to the messages and have the factory reset done.  Then my watch did connect with my cell phone.

    Comment actions Permalink
  • Avatar

    The bluetooth suddenly is not working with my Steel Sport watch on my Apple iPhone. The iPhone bluetooth works on other devices. What to do?

    Comment actions Permalink
  • Avatar

    After having not worn my watch since the day before, I was shocked to feel the vibration of a "step goal" as soon as I put it on again. When checking my step count it had recorded almost 105,000 steps. That's right - almost one hundred and five thousand steps in less than a day. Impressive, huh? :|

    Did a bit of research and managed to reset the factory settings, and now Health Mate can't find my watch and my watch is repeatedly telling me there is something wrong with the bluetooth connection.

    Have emailed Withings Customer Service three times now, and the only reply I've had is to ask what kind of band I'm using because it may not be tight enough :|

    I only purchased the watch about 13 months ago and it's worked perfectly fine up until yesterday. Not ideal and I'm really not happy with the lack of customer service either. Probably won't be recommending a Withings product to anyone I know.

    Comment actions Permalink

Didn't find what you were looking for?

New post
To preserve the Withings Forum as a place of kindness, mutual support, and interest for the products and services provided by Withings, I am committed to:
  • Be courteous and participate in the community with a spirit of friendliness and understanding
  • Respect all users on the forum
  • Avoid controversy or quarrel
  • Ensure that my messages do not infringe on the rights, reputation, image, or privacy of others
  • Avoid any and all discussions which contain insulting or discriminatory comments
  • Abide by the full terms and conditions outlined here

Note that this community is supported by its members, not the Withings Support Team.

If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.