My (out-of-warranty) Body Cardio scale suffered some water damage to the charging port circuit board. As a result, the battery will still charge (very slowly) but the scale will not operate unless I physically disconnect the charging port circuit board from the main board - then it works fine. No problem I thought - an easy part to replace since it's a small modular circuit board screwed to the scale baseplate - so I called Withings support to order a replacement board.
But Withings won't sell me one - for the sake of a tiny part that would cost maybe a couple of dollars at most they instead insist that I have to buy a new scale ($112 + tax after a generous 25% discount). If it were simply not a serviceable item that would be fair enough, but considering that this part (like every other component in the scale) is clearly replaceable, that's not only an egregious waste of money and environmentally irresponsible, but also a slap in the face after buying a relatively expensive item.
So I'll rewire it myself with a switch to allow both charging and operation and, needless to say, it's the last Withings product I'll be buying. Caveat emptor.