Withings | Support Help Center home page

Home

Visit the forum

Store
Deutsch Français 日本語 简体中文

Steel HR Killed by Airplane Mode??

Steel HR / Sport
Written by lkhamer

5 comments

I turned airplane mode on tonight for a flight (obviously). The watch died immediately thereafter. The hands are stopped at 9:38, which is THE moment I turned on airplane mode. I've since landed and nothing is getting this watch to respond. I restarted my phone, I've held the button down well past the necessary time to factory reset. My watch was at 83% when it synced shortly before takeoff. This is completely frustrating. Has anyone encountered this and found a fix? I've opened up a ticket too, but I'm travelling without the charger this week and would have loved a functioning timepiece.

0

likes

Comments

Date Votes
  • lodom2
    0

    likes

    You might try making sure you have no other bluetooth devices connected or nearby, then try connecting to the watch again.

     

    0

    likes

  • lkhamer
    0

    likes

    I wish that was the problem. I have no other Bluetooth devices and nothing else connected. The watch gives no indication that it's even functional.

    0

    likes

  • cwagner
    0

    likes

    Take a look at this forum thread: 
    https://support.withings.com/hc/en-us/community/posts/360029674793-Steel-HR-died-suddenly

    Leave the watch off the charge to let the battery drain (~24 hours), press the side button for about 15 seconds (you may see ‘Hello” or perhaps “battery reserve” message, then stick it back on charge for about 2 hours, and the watch should revive.

    0

    likes

  • withings
    0

    likes

    Exactly the same thing happened to me, leaving me for ten days on holiday with no watch. Fortunately, on my return I was able to resurrect it using the procedure detailed here in numerous similar threads.

    0

    likes

  • lkhamer
    0

    likes

    Yeah, those other threads ended up fixing it for me, too. Guess this was a lesson to always bring the charger even if the battery should last you 20+ days. Boo.

    0

    likes

Leave a comment as

Create a post

Didn't find what you were looking for?

Leave your own comment