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Pulse HR Screen Display Font Issue

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    jencharls878

    Can you reboot your Pulse HR? To do this, you can press and hold the button of your device for 15 seconds until it turns off. Once you have completed the count, release the button and see if the display is still showing the same thing. If it does, you should now talk to the support team at https://support.withings.com/hc/en-us/requests/new. I hope this helps.

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    golf12561

    I’ve tried that already and still the same. I will reach out to support — it’s possible this is a problem with the first production models, not sure. But it looks like burn in on the screen and not sure how that happens since the screen isn’t always on.

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    golf12561

    Well after two weeks of emailing back and forth and sending pictures to support I've gotten nowhere. There is a screen burn-in issue and support insists on repeating the same troubleshooting steps of factory reset and reinstalling software and charging for hours on end. 

    The device is under warranty and they have not ONCE discussed a return, a replacement or offered a repair or even acknowledged the issue from the pictures I've sent. The fact that everything is being handled by email support is outrageous. Even more outrageous is they have a round-robin system where they keep switching up support personnel who pretend like they're offering different solutions but it's the same "troubleshooting" as the previous 6 other people. This post is not answered or solved and should not be marked as such. At this rate and with all the back and forth the darn thing will be out of warranty. There's no phone number to call either. I say if you're thinking of buying from these guys run, don't walk away. Horrendous support and customer service.

    In the photos, notice the text underneath the images, the heart in the picture and the image are ZEROS from another screen. Notice the striping in the lettering for "install," that too is an image or text from another screen. No matter what screen I'm on with this device I'm seeing images from something else bleed through. Sometimes it's numbers or letters OR on some screens I see the image of the battery. Flip through your screens? Do you have any text in your pulsating heart for the HRM screen? Is your screen for the status of the battery blue or white? Is your clock on your home screen striped with letter images or text from previous screens similar to what you see in "install" from my attached images. I bet the answer is "no."

    My device has not been misused, I don't swim or bathe with it, in fact it is not my daily driver as I have others that I use for golf, biking, etc. and are EASIER to read.

     


     

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