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Step register is not working in Android app

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    toohey

    I have the same problem on two Android devices.

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    cohakim

    me too

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    bartboirot

    Still the same problem for me.

    The app looks like it starts but sudenly stops and don't register steps anymore on Android device since early july.

    Are you working on it ?

     

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    siamman18

    my android 9.0 is not tracking my step realtime since august 2019 ,can you help me?

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    henri.davids

    I have the same since a few hours. The problem started when I took the watch by hand instead of on my wrist. The watch is still counting steps, and the app says it is synchronizing. Heart rate is indeed synchronized, but steps remain on an old value. I restarted my phone and cleared the app cache, but nothing helps. Do you already have the solution?

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