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Healthmate web doesn't fetch any data from app

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    rmaister

    Had the same issue.  No Steps or sleep would sync to the web app.  I was away for vacation for two weeks, logging my walks with the phone app, but none of them synced to the web, only my weight which I recorded manually over the course of those weeks.  I seem to remember there was an android update just before.

    I resolved it by logging out of the healthmate app of the phone, and then logged back in.  I initially freaked out because the phone app at fist showed only the records of the web app, with the missing weeks.  Then the watch synced and got the activity and sleep data back on the phone, but only the sleep data on the web.  I again logged out and logged in from the phone app, and after syncing with the phone again, the web app showed all the data.

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    aliocha.sioen

    Hello rmaister,

    Thank you for your answer and advice.

    Thanks to you I managed to restore most of the data of the last weeks!

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