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Crystal is cracked

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8 comments

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    Raven

    They actually don't recommend repairing the watch but you can reach out to them on this link: https://support.withings.com/hc/en-us/requests/new

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    nanc49849

    My crystal is broke a chunk of it broke off. Can I replace just the crystal?

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    olavfelbo

    I have the same problem - glass is broken. Do withings really mean that we shall just throw the hole watch out ?

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    dndavidson

    Ok ...after about a year of leaving my cracked HR in the drawer...I thought I'd have a second go at trying to contact Withings about crystal replacement. I've updated the watch and it seems to work fine but cracked crystal is still a problem. Based upon other comments here and my failed attempts at getting support, I guess I'll take the $200 loss. : (

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    dndavidson

    Very disappointing product support!

     

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    kenguthrie

    I also have crystal with crack across the face and the cracks are spreading around the outside perimeter of the glass. When I contacted Withings they just referred me to you his forum. I also had an issue with the watch not zeroing when setting up. They have no answer for this either. Poor customer relations.

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    kennys10

    I haven't heard from them yet. I did buy my watch on Amazon. If I don't get an answer at least I can give them a bad revue. I'm not looking for a free repair. I would like to have it fixed. I paid almost $200.00 for the watch It would be a shame if it couldn't be repaired.

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    kennys10

    model # hwa03b

    I have a cracked crystal on my watch it seems to be working otherwise. Can the crystal be replaced? Please get back to me with an answer.

    Thanks

    Ken

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