choose language

Deutsch Français 日本語 简体中文

HealthMate Android App showing Activities Multiple Times

2

Comments

14 comments

Please sign in to leave a comment.

  • Avatar
    lauren.durrell

    This has been happening to me for the last few weeks! Very frustrating.

    1
    Comment actions Permalink
  • Avatar
    box-pj2y

    I have the same problem. Duplicate activities and when I try to delete one they all disappear. While annoying I accepted this as a minor bug and inconvenience. I was happy to see a new update. However, this did not fix the problem and to my surprise only made it worse; the app won't track my steps now. Really infuriating. I need this to work correctly because the hospital has to check my data. They are taking their sweet time to implement a bug fix. Didn't we all pay for this in a package deal (watch and WORKING app)!? My apologies for the long rant and the fact that I do not have a solution. Fix asap!!

    0
    Comment actions Permalink
  • Avatar
    jdafforne

    Yes, same here - as above I just deleted what I assumed was a duplicate activity and realised after it was the swim I'd just recorded... No way to retrieve this I guess..?

    0
    Comment actions Permalink
  • Avatar
    colin.haycock

    Yes I get multiple entries on my app (rarely look at the web site). Just today I've got my night's sleep logged 3 times. Same duration and activity. 2 of them are logged as naps! The other as sleep. The other morning I used the activity tracker to log a swim when I synched it showed twice, again same start and duration.

    0
    Comment actions Permalink
  • Avatar
    colin.haycock

    Yes I get multiple entries on my app (rarely look at the web site). Just today I've got my night's sleep logged 3 times. Same duration and activity. 2 of them are logged as naps! The other as sleep. The other morning I used the activity tracker to log a swim when I synched it showed twice, again same start and duration.

    0
    Comment actions Permalink
  • Avatar
    colin.haycock

    Oh jeez now I am seeing duplicate entries for my post in this topic!!!!!!

    0
    Comment actions Permalink
  • Avatar
    barry

    Using Steel HR Sport & Android Health Mate. All latest versions. All activities show up twice on Health Mate. Web OK.

    0
    Comment actions Permalink
  • Avatar
    christopher.r.dale

    I bought my first Withings watch this week. I logged my first activity tonight. It has appeared twice in my Android Health Mate app.

    0
    Comment actions Permalink
  • Avatar
    ema.varriale

    I also have this annoying problem! Is there any fix in sight?

    0
    Comment actions Permalink
  • Avatar
    joseph.schlesinger

    Clearing the app data cache seems to help

    0
    Comment actions Permalink
  • Avatar
    paulo

    I have this issue sometime with Timeless Chic, only when using the workout mode. Here is what happens:

    1. Whenever I'm going to swim, I start workout mode.
    2. I start a workout instead of letting the watch detect because I have swimming classes and won't swim continuously for all the time, but I rather have the whole session logged at the Health Mate
    3. When I sync, it shows the workout session, and most of the time it recognizes as a swimming session
    4. But it also adds a couple more swimming sessions with different times
    5. last time it showed the correct 49min session plus 5 more 19min swimming sessions

    Delete the duplicate record doesn't seem to be a problem and Google Fit shows a speed graph that seems correct.

     

    I'll try to clear app cache to check if it solves the problem, but anyway the app (or the watch) is logging duplicated activities.

    1
    Comment actions Permalink
  • Avatar
    nicola.kapeli

    I have only just got a withings HR and started recording activities and it is showing duplicates, I'm pleased I checked before I deleted any but it is disappointing to find issues straight away with my new smart watch, especially since I made the change from fitbit due to constant unresolved issues.

    0
    Comment actions Permalink
  • Avatar
    claudinehillier

    Ditto. When synching it logged my cycle 6 times! My calorie burn for the day was obviously through the roof. Please fix, withings!

    0
    Comment actions Permalink
  • Avatar
    nlyman88

    Make sure Google Fit is not linked to your app. That is the app that collects motion/steps from your smartphone. If you only want your Withings HR watch to record steps with no duplication then don't give the app access to movement as well, so the only accelorometer picking up data is the watch/device.

    This might be ONE reason why ppl might be experiencing duplication. Maybe not?

    0
    Comment actions Permalink
2

Didn't find what you were looking for?

New post
To preserve the Withings Forum as a place of kindness, mutual support, and interest for the products and services provided by Withings, I am committed to:
  • Be courteous and participate in the community with a spirit of friendliness and understanding
  • Respect all users on the forum
  • Avoid controversy or quarrel
  • Ensure that my messages do not infringe on the rights, reputation, image, or privacy of others
  • Avoid any and all discussions which contain insulting or discriminatory comments
  • Abide by the full terms and conditions outlined here

Note that this community is supported by its members, not the Withings Support Team.

If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.