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Multiple Users BPM Connect

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  • Official comment
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    Mélanie L.

    Hello,

    This Help Center article may help you:

    https://support.withings.com/hc/en-us/articles/360032107714

    If you still encounter issues, feel free to contact our Customer Support here. We will be glad to help!

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  • Avatar
    joryh322

    I also can’t figure out how to use the BPM Connect with multiple users

    -4
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  • Avatar
    joryh322

    I think we figured it out!

    As soon as the results populate, click the button once and the first user’s name will pop up.

    Hold the button down until the next name pops up. Use the longer button-hold to toggle through users.

    Once you toggle to the correct user, click the button again and a checkmark will appear to confirm the selected user.

    You should then see the results under the selected user in the app.

    *note, there is a Guest user option if you don’t want to record the entry into one of the user accounts

    6
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  • Avatar
    r.pietrass

    Hello Joryh - your process does not work for us. I actually created a new account now -no family user account - only for me on my private smartphone. The readings are still are still showing up on another users Health Mate App. 

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  • Avatar
    lauren.bartholomew

    Yes, this feature is very disappointing.  Works so well for one person.  Does App 1 need to log out or turn off Bluetooth while App 2 (user 2) is taking a reading?  All readings going to my phone, my App

    0
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  • Avatar
    tata48

    Why does it keep asking me to buy the product, it no longer works on 2 phones, his and he's, nothing on help, this new company must be doing this on purpose to buy their products and anoy withings customers

    0
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  • Avatar
    fredrik

    I had the same question about several users/iphones connected to a single device and had to really search to find it. The process is not described completely in any written instructions, only partly shown in this video at the 1:32 mark:

    https://support.withings.com/hc/en-us/articles/360026380794-BPM-Connect-Videos

    THE COMPLETE INSTRUCTION

    Note: You switch between users/family members on the BPM Connect device AFTER the measurement is complete, using a long-push on the button (display shows the names), followed by a short-push to confirm the data sync. The data is then sent to that user's phone.

    But before you can do the above you have to create the second user/family member's account:

    1. Create the second family member/user from within the first/primary account, see instructions here (Option 1): https://support.withings.com/hc/en-us/articles/360032107714-Setting-up-BPM-Connect-for-multiple-users

    2. Install the Health Mate app on the second family members phone, and login into the app using the first/primary account login details. Proceed with the installation process to connect to the BPM Connect device etc.

    3. Once the the second family member Health Mate app is installed and connected as per above, log out and close the app.

    4. Open the Health Mate app again on the second family members phone and login with the first/primary account login. At startup you will now get a promt to choose which family member you want to use. Choose the second family member (if this is the second family members phone, that is). 

    5. If you want to connect the Health Mate app to the Apple Health app to transfer the data, you can now do this. The data will transfer separately to the second family members Health app.

    Done. Now you have two family members logged in to their own app on their own phone with their own data flows, but still connected to the same device. Now perform the blood pressure measurement on any family member, and at the end of the measurement, switch to the correct family member shown in the video above (long push on button to switch member followed by a short push to confirm data sync).

    4
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  • Avatar
    mdwynnes

     None of this works.  This last lengthy one is a version of setting up a family and all readings are show to all users....and even in that it does not work.  So both Option 1 and 2 here in their instructions are false.  Option 2 is really bad, the moment that second users adds the device in their app they own all readings meaning no matter what user is selected on the device that data is sent to the last person that added the device.  This is a massive HIPA issue with sending private health data one did not authorize be sent, to an unintended person.  Fix this ASAP it is a legal issue for your company, quite serious.   Very disappointed.  Your scale seems to have no problem here, perhaps work with the developers there on how that works easily with multiple users even in a mixed network of some users with their own private apps and others in a family group.

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  • Avatar
    mbr29438

    Firstly set up 2 users on mobile device
    Take BP on the person who is second user
    After reading is taken the first users name scrolls then quickly press button
    The second user name will appear
    Press button again and the reading will appear on device under second users name
    The default user is the first user
    Hope this helps

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  • Avatar
    mdwynnes

    No this actually does not work.  There is a bug in the design.  Whoever the last person is that setup the device in the healthmate app gets all the readings from every user at all times.  These other users all have their own healthmate apps.   Months in to trying to get Withings to fix and they can't even recognize they have a problem.   This is a major HIPA issue where private health data is sent to an unintended user.

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  • Avatar
    pms.soares

    hi,

    I struggle for two days with it. I research a solution on the web (because: we are never the first ones facing a problem and very rarely we are the first finding a solution principle) and i found joryh322 answer on this page. It works like a charm!

    In my case, one phone with health mate made the first installation (one profile), second phone made a second installation (other profile). when using the BPM the default user is the first one, and after holding the button it then comes the "guest user" and finally lists the the other user.

    But I agree with everybody else that a small video demo showing how to do it, would have been very useful. 

    cheers

    and good luck for all

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