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My HR Steel died

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    cishtech

    My HR Steel HR died like 5 hours ago too.  What's this?  A virus...

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    lori.cameron

    My steel just died 15 mins ago. Has 100% charge. Was just wearing it doing not much. Button does nothing, no display, hands stopped at 7.44 pm. What to do????

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    gretchenelliott

    My HR Steel also died around 5pm today. Nothing happens when i place it on the charger. Hands stopped at 5:53 7/21. What is the solution to get it up and running? 

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    craigmilne

     My steel hr has also died - about 6 hours after it had just been fully charged it won’t do anything now

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    maruest

    My Steel HR also died today, while I updated my iphone to ios 12.4. Nothing work anymore

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    habib.mhenni

    I had the same issue as you, the watch suddenly stopped working and responding even for a hard reset. I contacted the support but meanwhile I washed the device with worm water and cleaned the charger connectors (saw this advice on the forum). 

    The watch was kept untouched for about 6 hours and after that when I tried to charge it, the screen displayed 0% battery. I disconnected it and restarted the watch before reconnecting it on the charger. Now it is working!

    Don't be desperate, I hope it will be fixed for you.

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    xlotti77

    Help!! My watch died yesterday evening!! It’s completely black. I’m so sad!!! It doesn’t charge at all!

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    habib.mhenni

    @xlotti77 Just try to leave the watch for some time (it took 6 hours for me), then go back and try to charge it.

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    maruest

    Looks like it's alive again! This is what did the trick for me:
    1- Left watch alone (not worn) for 24h+ (possibly draining any battery left, did not wash it as some suggested)
    2- Put on charge for 2h+ even if nothing occurred on the screen when I put the watch on the charger
    3- Clicked on the button (it responded) and re-paired bluetooth (I had previously removed it)
    Thanks for all your suggestions

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    cishtech

    Mine it's alive too.  Followed posted recommendations and left it out of the charger for 24 hours until phone application pop up notification stating that watch battery was fully depleted.  Then I placed on the charger and started charging fine for 2 hours to a 100%.  Since then, so far so good.

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    steve.m.bailey

    Glad I found this forum! Had similar issue, watch became totally unresponsive even though had reasonable charge level. Usual scripted suggestions from support, washing in soapy water etc., Instead followed suggestions above and tried the leaving it off charge for a day and then to my relief the watch responded to button press with a "low battery" message. Watch now charges successfully and seems back to normal. Given the number of people having this issue I'm hoping that despite Withings being seemingly  "in denial" about this issue that I hope they are coming up with a fix in the background.

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    ggrymes

    my watch has done the same.  will try waiting to charge - its already been 24 hours and no response on watch.  it isn't under warranty but its also not that old.  is it just dead already?

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    mrspalways

    Ugh.  My watch died yesterday.  I did all of the things suggested on the support page.  It just jumps between and X and the bluetooth symbol on the screen.  I submitted a help ticket.  If no help from Withings then I guess I'll try the suggestions above.  Wish me luck.

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    dosa.trik

    mrspalways

    It was the same for me. I tried all the things what I found here and on reddit.
    Currently waiting for the replacement charger (it was the support team last idea). Hope it will solve this problem.

    All the things what I tried:
    https://support.withings.com/hc/en-us/community/posts/360033550193-Steel-HR-dead-after-charging

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    hoogendijk.e

    My HR STEEL died today at 18:56. The screen stays black and the button does not work. On my iPhone the charge stayes at 100% and all other functions are grey and not working to change anything. What can I do to repair this issue

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    steve.bailey

    Have you tried leaving the watch off the charger for a day? When my watch was unresponsive (black round screen, button didn't do anything) I followed the suggestion made by others on this forum to leave it off the charger for 24hrs or so and it worked for me at least. Seems that in some cases the watch locks up completely and needs to drain the battery in order to reset it. From what you've described sounds like the watch is not actually connected to your phone app (which was the case for me also). It's worth a go anyhow, if this doesn't work then you'll have to try and raise a support ticket with Withings (good luck with that!)

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