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BPM Connect Calibration

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    aydan_roussat

    I have the same problem with a systolic over 10mmHg higher than the measurement made by mechanical method or my old BPM. Is there any calibration way?

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    aydan_roussat

    Again. My BPM connect was reporting 150/105 while I was sitting in the cardiologist office, who was measuring 130/90 only.

     

    This is a serious problem and requires urgent fixing.

     

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    ccarcallas

    Wish someone would answer. I have the same problem and I think the discrepancy makes me stress more and is probably causing my BP to be a bit higher. My doc told me to bring my BPM to check, but how would I calibrate it? I have an appointment next week.

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    adamjsimon

    I have the same issue. My doctor asked me to stop using it and to switch to Omron after we compared it to his office measurement. I just sent this feedback as a support request, and would encourage everyone else to do so as well — maybe we can convince Withings of the seriousness of the problem, and they can issue an update to the calibration via a software update.

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    mparker_46

    I am having the same problem. Here I tested an hour before and after a doctor's visit which measured my BP as normal; however, the BP Connect on all occasions measured about 20 units higher and announces I have a BP problem. If anything the stress of going to the doctor's office would have, as usual, given higher readings: not far lower. The unit is obviously not calibrated accurately and unless a fix is coming soon I will be returning the unit and posting a very negative review. 

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    Ichigo

    Just like other gadgets, if something is wrong with the device you just need to reboot it. Plug the monitor in charge then press and hold the button for 30 seconds until the display turns off. The display will turn back on meaning the reboot is complete. You should try it. 

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    horne+withings

    So I'm guessing that there is no way to calibrate it and we should just send them back for a refund if they don't read correctly.

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    adamjsimon

    Customer service was extremely rude for me even suggesting this was a problem. The company is in deep denial, or they just simply don’t care, that the accuracy of this product is worse than previous generations. I’d recommend returning it and leaving a transparent review of your experience on the retailer’s website.

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    mparker_46

    The response that the device passed calibration at the early (design?) phase, despite being an obvious slap at competent customer service also clearly suggests that Withings has a real manufacturing or quality control problem. I returned this device and purchased the recommended competitor's device for less money and far, far better accuracy.

    Makes me suspect my other Withing devices?

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    kpark

    I’m having the same problem, my readings are running high. I’m in the doctors office right now and their reading is much lower -25 systolic. I will try the rest recommended.

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    adamjsimon

    My results were similarly high, and customer service told me that was within acceptable bounds. Which is ridiculous, because for me it meant a significant difference between normal blood pressure and needing to adjust my medication much higher.

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    zachg99

    I was having the same issue.  BPM Connect was way higher than what the doctor's office was reading (174/125 vs 148/89).  I just tried the reset suggestion mentioned above (plug the charging cable in and hold the button down for 30 seconds until the display goes off then comes back on).  The BP is back down to matching what the doctor's office read (149/92).

    I would recommend that y'all try the reset out, it might work for you.

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    mike.darmody

    I have the same problem this device is telling me my bp is 180/90 when it is 130/70. If this were true I should go to the ER immediately. This device is creating a horrible health scare. I have tried the reset it doesn't work. This device should be taken off the market before it causes someone to take too much bp medications and then they die. What a sad event. This company will get its ass sued off. 

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    mike.darmody

    I returning the device I'm glad I bought it with my Amazon prime account. So easy to return, you just drop it off at the UPS store they pack it up and ship it back to these people. I suggest everyone do the same.

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    zachg99

    Well, I spoke too soon.  It read great for a while but now is reading high.  I tried resetting and this time it didn't work.

    Based on readings at the doctor's office, the Omron is much more accurate and works well (although it's missing wifi sync which is a bit annoying).  It's too bad as I really like the BPM Connect interface, already use the withings scale, and the fact that it uses wifi to sync was great, but without consistent accurate readings I can't keep it.

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    mattdb01

    I bought 2 of these, one for a gift. I assumed the readings were accurate which led me to double and triple my meds. I finally went to the Dr. just to find it was all false alarms. Support was horrible. I've used withings products before Nokia was part of the picture, everything worked great. I guess its time to switch to a different company.

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    cbmiller76

    Anyone know if this has been resolved?

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    david

    I found when I removed my smart watch, and tightened the arm strap as much as possible the readings were fine compared to my Omron.

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