Hands loose about four minutes a day

gordon

July 29, 2019 00:27

The hands on my Steel HR watch are loosing about four minutes a day and the digital read out is always correct. Any idea what is going on with the watch and how to correct this. It is a pain to have to reset the hands every few days. I have never had in water or any kind of shock to it.

Thanks

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dalela.pulak

August 03, 2019 16:00
Same issue happening with my watch as well
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Raven

August 06, 2019 14:59

Edited
You may try to ring Withings up about it as they might provide additional troubleshooting. I previously contacted them on this link:https://within.gs/help.
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gordon

August 06, 2019 15:05
Do you have a phone number for them. I don't see one on that page
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dalela.pulak

August 07, 2019 17:48

Edited
I contacted support directly via email and explain this issue. Withings support agree to replace my watch.
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gordon

August 08, 2019 00:57
Am I stupid or something, I have looked many times on the main site to look for an email contact and don't see one. Do you think you could share the email address. Thanks
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dalela.pulak

August 08, 2019 05:40
https://support.withings.com/hc/en-us/requests/new#_from_cat_203760868_from_sec_205989007
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