Hands loose about four minutes a day

gordon

July 29, 2019 00:27

The hands on my Steel HR watch are loosing about four minutes a day and the digital read out is always correct. Any idea what is going on with the watch and how to correct this. It is a pain to have to reset the hands every few days. I have never had in water or any kind of shock to it.

Thanks

Comments

6 comments

Please sign in to leave a comment.

dalela.pulak

August 03, 2019 16:00
Same issue happening with my watch as well
0

Comment actions Permalink
Raven

August 06, 2019 14:59

Edited
You may try to ring Withings up about it as they might provide additional troubleshooting. I previously contacted them on this link:https://within.gs/help.
0

Comment actions Permalink
gordon

August 06, 2019 15:05
Do you have a phone number for them. I don't see one on that page
0

Comment actions Permalink
dalela.pulak

August 07, 2019 17:48

Edited
I contacted support directly via email and explain this issue. Withings support agree to replace my watch.
0

Comment actions Permalink
gordon

August 08, 2019 00:57
Am I stupid or something, I have looked many times on the main site to look for an email contact and don't see one. Do you think you could share the email address. Thanks
0

Comment actions Permalink
dalela.pulak

August 08, 2019 05:40
https://support.withings.com/hc/en-us/requests/new#_from_cat_203760868_from_sec_205989007
0

Comment actions Permalink

Didn't find what you were looking for?

New post

To preserve the Withings Forum as a place of kindness, mutual support, and interest for the products and services provided by Withings, I am committed to:

Be courteous and participate in the community with a spirit of friendliness and understanding
Respect all users on the forum
Avoid controversy or quarrel
Ensure that my messages do not infringe on the rights, reputation, image, or privacy of others
Avoid any and all discussions which contain insulting or discriminatory comments
Abide by the full terms and conditions outlined here

If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.

Agree

Disagree