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Health Mate app stopped counting steps

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    henri.davids

    I have the same since a few hours. The problem started when I took the watch by hand instead of on my wrist. The watch is still counting steps, and the app says it is synchronizing. Heart rate is indeed synchronized, but steps remain on an old value. I restarted my phone and cleared the app cache, but nothing helps. Do you already have the solution?

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    spresser

    My ThinQ 8 phone stopped counting my steps in the middle of the day last week on Wed., Dec. 11. Not sure what to do. I've tried to turn the phone off and back on. I've tried clicking where I thought I was supposed to. Is there anything else I can try?

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    Zane

    Have you tried contacting the Withings Support? You can reach them using this link https://support.withings.com/hc/en-us/requests/new.

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    spresser

    Thanks, it seems to be working again. But I keep getting a message asking if I want to count steps and I need to "activate." Then the missed day(s) appear again, like it was counting the entire time.

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