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My Steel HR watch Died in 6 month with 100% battery Power

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    ringrave

    for my case : nothing worked (warm water, charging 12hours... etc.... BUT I decided to leave it alone for 48h00......... then I pressed the button..... and miracle ! it turned on again ! put it on the charger : from 0% (it was 32% when it died 48h00 earlier). Charge is progressing fine. watch works again. so if nothing works, just leave it alone for a few days... Good luck !

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    ravindran.mani

    Thanks for the information. i don't want to wait for miracle when the watch is in under warranty. If there is a bug on the watch, it should be fixed instead of something else and requesting customer to wait for miracle.  

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    fj_lopez_abad

    Mine dead today with 62% of battery and after two months of the purchase. I've opened a ticket today and I'll try to hold the watch in charger for 48 hours...

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    ringrave

    Leave it 48 hours Off charger, not on charger. Just leave it alone for a couple of days in your drawer..... 

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    ravindran.mani

    why we have to leave the watch in drawer when the watch is under warranty.  if there is a problem on watch by OS. that should be fixed by the company instead of keeping us to wait 12, 24,48 and 72 hours. 

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    rikard.ekberg

    have the same problem with a dead watch with 100% charge! 

    How did you open a ticket to the support?

     

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    ravindran.mani

    click the link https://support.withings.com/hc/en-us/requests/new?flash_digest=eb880262b03e8fc78436d96f3204893715c7313e#_from_cat_203760868_from_sec_207445968

    it will ask you to sign in. you can use the details which we use on healthmate app

    After login, Click Call us icon which will provide you support number and support ID

     

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    cbchang73

    This happened to me a week ago.  The watch had over 60% charge and it just suddenly died.  I left it off the charger for 2 days and then it finally looked like it was responding when pressing the button.  I put it on the charger and fully charged it.  It seems to be working now.  Support was not helpful.

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    dvekemans

    Thanks guys! You’re the real support line. Mine stopped also suddenly last Friday with a 57% battery level while I was watching television. As I see the number of cases mentioned here the last six months, it’s a real shame Withings support still continues to give nonsense advises. It’s 100% clear that there is a firmware problem and Withings isn’t doing anything to solve it. A real shame. Thanks to you all my watch is working again. For how long???

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    kevin.close

    Hi everyone, same problem here, watch just died, will leave of the charger and see what happens. Will raise an issue as still under warranty, just in case. Very annoying though.

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