This scale (WBS01) hasn’t been used in a while. When connecting to Health Mate app, I get the 000995 error — can’t connect to WiFi network. I disassociated the device and tried to connect it as a new device. iPhone X-whatever. I push connect button on bottom of the scale and a box comes up in the app WITHOUT any device ... no matter how long I press the button for. I can’t get past this. It sees something there because the box appears in response to the button press but that’s it. Can’t get beyond this. Don’t see the device in Bluetooth or in WiFi (looking for all options). I don’t have a Mac here — just iPhone and iPad ... so when I go to web and I see the device I can add I can’t download whatever Tool is needed. This is a very odd issue because I can’t get past it. The scale is completely unusable.