Step counter is way off

jawesome311

August 01, 2019 14:31

The step counter on my MOVE is off by over 2,000 steps. According to my Apple health app I have 4,333 steps. The Health Mate app, synchronized to my MOVE says 2,121. Then the kicker is the watch is displaying just over the 3,000 hashmark!!!? Help please.

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Raven

October 23, 2019 14:23
It's a huge difference between the app and the watch for the steps but It could also be possible if the watch is reducing the false steps. At this point, it would be best to just contact Withings directly for this. Try to reach them here: https://within.gs/help.
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