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Body + scale no body fat measured

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    Zane

    You can try the troubleshooting steps outlined in this article from Withings Help Center https://support.withings.com/hc/en-us/articles/360015619193. Hope this helps.

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    henrik_frengler

    Thanks. I have followed the guide without change. Also tried other profiles. Is there a way to reset (hardware)?

     

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    pavlejason

    Zane, that article doesn't apply to the Body+ scale. step 2 is this; Make sure that impedance is activated on your scale. To do so, go to Devices > Body Cardio > Settings > Impedance and heart rate. Well, when I go to Devices I see my Body+ listed and not Body Cardio. Under the settings, there is no Impedance and heart rate. I can't understand why troubleshooting tips listed under Body+ refer to another product and the instructions don't apply or are relevant.

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    henrik_frengler

    Hi Zane.

    I have tried your proposal but no change :o(

    It is so strange. I changed the batteries and now it can not read the body fat. Is it possible for you to help to replace the product?

    I have had it for 2+ years.

    In advance thanks

    Henrik

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