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    Were you able to try using another mobile phone in installing your scale? If not yet, you can try that and see if the same thing happens. If you are still having problems installing the scale, you can speak with the customer support at I hope this helps.

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    Just to second jencharls' advice...

    I also couldn't get past the first stages of set-up until I found another thread on this forum that suggested the issue is an Android version incompatibility with the software version that ships with the scale. I have a brand new Android phone that didn't work, but tried with an old iPhone 5S and it worked instantly. After running set-up, getting the scale on wifi, and updating the software on the scale (using the iPhone), my Android works just fine with it. I also read that older versions of Android are fine for the set-up process...good luck!

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    I concur with the difficulties of getting the app to connect. Motorola G5 Plus = NO, Amazon Fire HD 8 (2018) = YES.

    V. Poor show.

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