Hello, there.
Since last night, my Body Cardio scale went crazy. At first, it showed me the wrong weight, then when I got off the scale, it went crazy. The number moves by itself and it won't stop. Sometimes, it stops. One time, it didn't turn on.
I performed a factory reset, tried the update, and so on. Nothing working. Now it just lights up then number moves, then shuts off, then lights up again. When I woke up this morning, it was still doing it.
Since the first time I factory reset, I disconnected from my phone to try to pair it again, now I cannot get the device to be recognized by my phone. I restarted my phone, too and my Bluetooth works.
How can I fix this?
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Watching the video of the scale showing a weight with no one standing on it is really strange. You probably need to contact Withings for them to troubleshoot it. I got their contact link: https://within.gs/help.
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Thank you, Raven!
I've contacted yesterday via phone and they told me that I needed it to replace it since I have done all the things they could possibly tell me to do, but my scale is out of warranty, so they gave me 25% off coupon for a new one. When I got home later in the day, it was working almost normal. I said almost because it did do strange number shift up and down a bit, but went away. I think I am just going to replace it since I check my weight every day.
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