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DEAD WATCH

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  • Avatar
    jens.erler

    Hello
    I've had the same problem since about 5:00 yesterday. Before the clock was completely charged and had a battery level of 92%. I also sent a mail to the customer service.

    What can that be?

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    kolar.fm

    Hi, i have absolutly same problem. :-(

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    ernest.custodio

    I have the same problem too!

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    jens.erler

    That so many people have the same problem is a little weird, isn't it?

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    guilhermealmeida.orl

    jens.eler it's really weird.

     

    yesterday i received an email from support.

    They suggest me to take all the steps i've already done, and, of course it didn't worked.

     

    At the end, look what they wrote :"If it does light up when reconnected to the charger, please rinse the watch in warm water for 20 seconds, dry the watch, and then press the button again"....

     

    Reeeeeeallllyyyyy strange!!!

     

    hope for a solution

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  • Avatar
    jens.erler

    Hello,

    So I put the clock on the charger overnight. This morning I pressed the button, no display, also the hands of the clock remained unchanged.
    Then I left the button pressed for 20 seconds, nothing happens no display.

    Should I really put the watch in warm water? What is that supposed to help?

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    kolar.fm

    I tried 12 hours charging it did not help and at the same time did not help sinking into hot water.

    Some people wrote that it helped them let the watch completely discharge. If it helps I don't know but now there is no other option.

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    fendrick

    My watch was charged over 80% when it "froze" at 2pm Friday. Not able to charge or reset it. Dead Dead Dead. Any thoughts?

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    fam.lantz

    The same problem with my watch, hasn't worked sinse yesterday 16:09. 

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    fendrick

    Since it died several days ago it would not recharge. Today it was able to be recharged and all is good.

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    kolar.fm

    Guys, probably the best option that worked for all people is simply to wait a day or more for the watch to completely discharge. When they are completely discharged, simply press the button and the message 0% battery lights up. Then charge them and everything works.
    My watch started working after one day.

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    kgcarriere

    Why is the sapphire watch currently unavailable and when will it become available again? 

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    andrea.turner

    Same problem since yesterday at 10:45am. Thought that I had drained the battery so set it in the charger when I got home. Since this didn’t wake it up, I submitted an email to customer support but then decided to call since this is my replacement HR Steel and less than 4 months old. After impossibly insane suggestions from Ivan (is the protective plastic on the device?), I asked to speak with a supervisor, which was just as frustrating. Withings really needs to fix this as well as their issues with the watch! This forum extremely helpful and let’s me understand that this may return to normal. I love the style much better than Fitibit or more expensive Apple Watch. Research into the Samsung Galaxy looked hopeful but fear support on my IOS devices may be lacking. Still waiting to hear from Withings Specialist Team for additional review.

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    emrekose

    My steel hr watch died today even though it has a %70 charge. I use it daily. Now anyone know how to fix this. I bought it 5 months ago.

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    guilhermealmeida.orl

    About 1-2 weeks ago support contacted me saying they would send me a new USB charger, and that would solve the problem.
    It happens that i live in Brazil, and I bought the watch during a trip to Europe. Now they say they can only ship to one European, UK or USA address.
    For me it is absurd, given that my watch has stopped working overnight without any misuse and is still under warranty! (like almost all of you here)

     

    "At the moment, we do not ship directly to Brazil. I can have it arranged though if you do have a US, UK or any address in Europe. Know that we won't be able to cover the shipping costs or any customs costs if there's any."

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  • Avatar
    emrekose

    The Costumer Service sent to me this email below: Now I am triying this solution.

    "Thank you for contacting Withings Customer Support. I am sorry to hear that your Steel HR has stopped working. I'll be glad to assist.

    When you press the button, does it feel as though it is 'stuck' or does it move?

    Could you please connect the watch to the charger for twelve hours, press the button on the side of the watch, and let me know if it now powers on when the button is pressed?

    If the watch does not power on, please put the watch back on the charger and let me know if the screen lights up while it charges. If it does light up when reconnected to the charger, please rinse the watch in warm water for 20 seconds, dry the watch, and then press the button again."

     

    Hope it helps everyone! It is so sad that a new watch face this kind of problem.

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    dimitriskotsis

    Hello. My watch’s screen is totally black, no signs of life. The watch is working ( count steps, activity, vibrates etc). I contact customer support and the send my a new charging cable. I left the watch alone until it fully discharged and then I use the new cable to charge the watch and left it for 12h. Nothing happened the watch charged the arms is moving now but the screen it remains black. It’s very pity because I liked my steel hr. Probably it’s time to move to a better smart watch. Good luck Withings

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    rcarrasquillo.shpe

    Same here. 

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    carl.angiolillo

    Similar issue. It was 63% charged and it became unresponsive. Tried leaving it on the charger, rinsing it under warm water, holding the button for thirty seconds. Nothing works yet.

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  • Avatar
    rcarrasquillo.shpe

    Carl,

    It is a glitch that some how can't be reset. You have to leave it couple of days alone until the battey runs out. At that point you will press the button and a message will appear. Then you can put it to charge and it will go back to normal. It has happened to me twice in a year.

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