I've just received a new BPM Connect from Amazon and I want to add it to my existing Healthmate account. I'm using the Android Healthmate app on a fully updated Pixel 3XL. The account already has a Smart Body Analyser and a Body+ associated with it.
I go through the "add device" screens, put the BPM into set-up mode and get to the screen where the phone is looking for the BPM, but it never finds it.
Following instructions on this site, I've uninstalled and reinstalled the Healthmate app and done a factory reset on the BPM. But nothing makes any difference. The app on the phone still can't see the BPM.
I've been able to connect them through the standard Android Bluetooth discovery mechanism, but that doesn't seem to be useful - I guess it misses out a lot of the set-up steps.
The BPM is fully charged and my phone is on about 45%. I guess I'll try it again with the phone fully charged too.
But I'd appreciate any suggestions from other people.
Update: Tried again with both devices fully charged. Made no difference.