choose language

Deutsch Français 日本語 简体中文

Permission Issue Between Healthmate and Samsung Health

4

Comments

6 comments

Please sign in to leave a comment.

  • Avatar
    Deanne.Dea

    I'm having the exact same problem.

    2
    Comment actions Permalink
  • Avatar
    dustin.lunde

    I'm having the same problem.  When trying to re-establish the connection, it says I need to scroll down to the bottom of the permissions to accept, but there is no scrolling possible.  Used to work fine, but just quit at the end of August.

    0
    Comment actions Permalink
  • Avatar
    akeruhn

    Same problem here as well. Suddenly not working. This is not the first time this happens. On Note8 - Andoid8 - All SW updated!

    Hey Support - do you want happy costumers - then please give us a fix ASAP or at least give us an estimate when we could expect a fix!!

    No responds means you don´t give a SH-T and we all will go elsewhere in the future!!

    0
    Comment actions Permalink
  • Avatar
    dustin.lunde

    I ended up uninstalling the Health Mate app and re-installing.  It worked fine after that.

    1
    Comment actions Permalink
  • Avatar
    akeruhn

    Thank you dustin.lunde for the quick reply :-)  I wish Withings Support would always respond as quickly as you did!

    Reinstalled Health Mate and it seems to be working again, even though the steps of 13 days were lost!!

    0
    Comment actions Permalink
  • Avatar
    staceymgibson54

    This still hasn't worked for me

    3
    Comment actions Permalink
4

Didn't find what you were looking for?

New post
To preserve the Withings Forum as a place of kindness, mutual support, and interest for the products and services provided by Withings, I am committed to:
  • Be courteous and participate in the community with a spirit of friendliness and understanding
  • Respect all users on the forum
  • Avoid controversy or quarrel
  • Ensure that my messages do not infringe on the rights, reputation, image, or privacy of others
  • Avoid any and all discussions which contain insulting or discriminatory comments
  • Abide by the full terms and conditions outlined here

If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.