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Permission Issue Between Healthmate and Samsung Health

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mike.r.anderson
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Don't know what happen but the apps are no longer connected and I keep getting a permission loop on Health Mate.when trying to give said permissions for Samsung health.  I uninstalled Health Mate hoping it would fix the issue but that didn't fix it.  I do not want to uninstalled Samsung Health because that data is more important than whats on Health Mate.

I am on a s7 android v 7 and it just stop working yesterday.

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    Deanne.Dea

    I'm having the exact same problem.

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    dustin.lunde

    I'm having the same problem.  When trying to re-establish the connection, it says I need to scroll down to the bottom of the permissions to accept, but there is no scrolling possible.  Used to work fine, but just quit at the end of August.

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    akeruhn

    Same problem here as well. Suddenly not working. This is not the first time this happens. On Note8 - Andoid8 - All SW updated!

    Hey Support - do you want happy costumers - then please give us a fix ASAP or at least give us an estimate when we could expect a fix!!

    No responds means you don´t give a SH-T and we all will go elsewhere in the future!!

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    dustin.lunde

    I ended up uninstalling the Health Mate app and re-installing.  It worked fine after that.

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    akeruhn

    Thank you dustin.lunde for the quick reply :-)  I wish Withings Support would always respond as quickly as you did!

    Reinstalled Health Mate and it seems to be working again, even though the steps of 13 days were lost!!

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    staceymgibson54

    This still hasn't worked for me

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    peterhros

    S21 samsung here with the same problem. Please assist

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