choose language

Deutsch Français 日本語 简体中文

Steel HR Firmware Update 9/2019

1

Comments

10 comments

Please sign in to leave a comment.

  • Avatar
    lodom2

    I am interested in this as well.  This watch does not update very easily.  It generally takes about a day to a day and a half of trying and re-trying, and deleting and re-adding the app and forgetting and reconnecting the watch before the update will eventually complete.  I want to be sure the update is worthwhile before getting wrapped up in that again.

    -1
    Comment actions Permalink
  • Avatar
    lodom2

    I clicked on the "i" for information button to get information on the update and the update started.  It got to about 67% completed, when I got the "an unexpected error has occurred" message. (that I totally expected)

    0
    Comment actions Permalink
  • Avatar
    lodom2

    I found this in a site search: https://support.withings.com/hc/en-us/articles/227725787-What-s-new-with-the-Steel-HR-Steel-HR-Sport-

    The changelog just says, "reliability improvements".  I would like to know more about these just to determine if it is worth the effort to update.

     

    0
    Comment actions Permalink
  • Avatar
    lodom2

    I have contacted support every time I have had the issue.  It has always been the same back & forth conversation to try this and try that until something finally works.  

    This time, however, it was successful on the second try.

    I am a big fan of the Steel HR, but firmware updates have caused me significant problems.

    Several hours of updates getting from 1% to 95% complete before "An unexpected error has occurred" got really annoying.

    0
    Comment actions Permalink
  • Avatar
    yugo69

    My update is usually successful, however I see no changes whatsoever on the app or on the watch. After months of us suggesting needed improvements, is it possible that they have not listened to any of them? I emailed the company to ask what this update was for, waiting for an answer now. There is nothing on their website about this particular one.

    0
    Comment actions Permalink
  • Avatar
    jcw

    Can anyone who updated their Steel HR to firmware version 6321 please let me know if they have encountered the same issue/bug that I and at least one other forum member did: My battery charge status is now continuously stuck at 100%, even though my watch has been in operation for over a week since last charging it. In other words, I have now no idea what the actual charge status of my battery is.

    1
    Comment actions Permalink
  • Avatar
    lodom2

    I updated and it worked on the second try.  I see no noticable difference.  A couple of weeks ago, before this update, I noticed that my watch stayed at 100% for several days.  It did eventually drop again and I recharged after a couple of weeks.  It seems to be tracking the battery level correctly again.

     

    0
    Comment actions Permalink
  • Avatar
    jcw

    @lodorn2

    Thanks for the reply. Let's see if the same happens with my watch eventually.

    0
    Comment actions Permalink
  • Avatar
    john.njonjo

    My watch updated quickly and with no issues to version 6321. It took less than 5  minutes. So far I have not seen any new feature but am still exploring.

    0
    Comment actions Permalink
  • Avatar
    jan.osterlund

    I just can't upgrade from software version 3351 to lates one (or any one) I just get " An unexpexted error occuder. Please try again" error message. This i total peace of shit and no help from anywhere! Fuck sake - how can this be so difficult?

    0
    Comment actions Permalink
1

Didn't find what you were looking for?

New post
To preserve the Withings Forum as a place of kindness, mutual support, and interest for the products and services provided by Withings, I am committed to:
  • Be courteous and participate in the community with a spirit of friendliness and understanding
  • Respect all users on the forum
  • Avoid controversy or quarrel
  • Ensure that my messages do not infringe on the rights, reputation, image, or privacy of others
  • Avoid any and all discussions which contain insulting or discriminatory comments
  • Abide by the full terms and conditions outlined here

If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.