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Not measuring fat %

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    fred

    mine does too now.  I guess the forum isn't the way to get answers...

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    Zane

    I found this article https://support.withings.com/hc/en-us/articles/360015619193 on their website about what to do if your scale doesn't measure body composition. You can try these steps.

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    richard.t.bell

    Mine was working fine until today when I got on, and got the same results as everyone else: flashing x where the body fat percentage should be, and nothing after the weight.  I've tried removing it from my account, new batteries, feet are not dry, it just stopped working.

     

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    yohannes.belachew

    And mine is doing the same. Removed from my account, removed batteries, re-synced body+ scale; no go. Body comp stats aren't being recorded

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    cc+withings

    I just received my scales last night, and I get the same problem. I thought I must have just been doing something wrong, a bit disappointing to see it might be more than that, especially since this was posted 3 months ago.

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    jorutter

    I have this problem as well. The scale worked fine for several years until about a month ago, then suddenly stopped measuring fat. Nothing changed in my use of or care of the scale. I have followed all the advice given by Withings, and the scale still won't measure fat. It doesn't even try - just goes immediately to the 'X'. This is true even with very damp feet. I think it is very bad customer relations to stop responding to the many people that have this problem in spite of following all the Withings advice. Please, this question has NOT been satisfactorily answered! Would whoever is moderating this forum PLEASE respond with a better answer - the previous suggestions do not work.

    JR

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    yohannes.belachew

    @joruttter You should see my mail correspondence with support about this issue, back and forth with what is obviously a auto bot system they've put in place because the don't even know themselves what's wrong with their product. I've given up on withings. Looking to buy a tanita scale soon.

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    cc+withings

    I ended up getting mine working after emailing Withings support. Turned out to be a problem with the Wi-Fi settings. Might be worth setting that up again for anyone having this problem, if you haven't tried that already.

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    bgray11

    I also had the same issue and was able to fix it by moving the scale near my WiFi router and redoing the pairing process (have since repositioned the scale to the original location and it works fine).

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    akavaski

    @cc+withings .  What do you mean it was a problem with the Wi-Fi settings? Did Body Fat % not work or was it all measurements didn't transmit over your Wi-Fi? Withings customer service had me go through a lot of steps to confirm Wi-Fi and basic functions. All work except for Body Fat and Body Composition items. Customer service stopped emailing me back about a week ago. I believe they realise that their product is broken and don't want to send me a working one.

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    cc+withings

    I mean it wouldn't work at all, it was only showing weight and nothing else. Exactly what the first post describes. I think it wouldn't detect a user profile until the Wi-Fi was working.

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