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battery life

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13 comments

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    ktraver15

    Same please - I got my Move 2.5 months ago and have had the same problem. Removed the battery saving tag on 11 July 2019 when I received the watch and got the battery saving mode alert when I synced today 27 September 2019. This is unacceptable when it claims to have 18 months on the battery.

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    marcia.kramer

    How much battery is there left in my watch

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    Ichigo

    If you've use the watch for less than a year, I suggest you contact their customer support team at https://tinyurl.com/y2q9wjm7 so they can check on your device.

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    doubleje

    If you use the alarm the battery drains very quickly I have found out.

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    seppo.sederholm

    Battery does not last the promised 18m - in my case at most 6 months. The battery was changes by professional as guided, but second battery did last one month + it did not track my sleep anymore.

    How can I get my Move replaced?

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    kbrewerf

    I purchased my watch in November and my battery is now saying it needs to be replaced. I thought it lasted 18 months? I am disappointed with this as part of my research on purchasing this watch was the long batter life. Can I get a replacement and/or return this watch. 3 months is not 18 months. 

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    nlygo.is

    same issue, Move watch purchased in September, battery warning message after five months. No alarms used.

    Not good!

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    drattwood12

    I bought a Withings HR about 8 months ago. Recently I've noticed that the battery life is falling off. I'm trying to find where on the website I can contact them and ask for a replacement.  Can someone point out an e-mail link or phone number?

    Thanks

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    kbrewerf

    This is all they provide.....definately an issue with the battery life...

     

    Move ECG is waterproof, and as such, we strongly advise that you take it to your local jeweler or watchmaker and request that the battery be replaced. The replacement of the battery and the reassembly by a professional will ensure the watch will remain waterproof after the battery change.

    Note: For optimal use of your Withings watch, we recommend replacing the original battery by a non-rechargeable CR2430 coin cell from Toshiba, Maxell or Omnergy.

     
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    nlygo.is

    you contact withings via the app 

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    sarahelizabethschorr

    i have had the same issue of the battery only lasting 3 months. i thought it was just an individual issue, so i contacted customer support and they replaced my watch, however the battery on the replacement only lasted 3 months. i’ve gone though this process twice, all three watches have a 3 month battery life. the customer service was helpful, but this product is clearly faulty

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    dspin999

    I have same issue as most above mentioned, battery life, difficult to locate the 2430, but found one, but now there are no jewelers to replace due to covid 19 issues. ?? my first watch the steel battery life lasted 3 yrs, this move less than  one year. is cheaper to order a new one than get a jeweler to replace battery.

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    nlygo.is

    shops in the UK reopen from 15th June

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