I purchased the Move special edition on 25.June 2019. One of the main reasons I bought it was the better screen and the long battery life. Three days ago, during my evening upload to the app the message came up that the battery was low and that some features would close down. It also said that the battery should last up to 18 months using all the features. I only use the watch for time and steps, no notifications, alarms etc. It maybe that the battery installed in the factory was faulty, otherwise you are falsley promoting the battery life. If I have to take the watch to a jewellers every 3 months, I would have been better charging my Steel HR every month instead.
I would like a speedy reply please.
Regards
Philip Deighton
-
Same please - I got my Move 2.5 months ago and have had the same problem. Removed the battery saving tag on 11 July 2019 when I received the watch and got the battery saving mode alert when I synced today 27 September 2019. This is unacceptable when it claims to have 18 months on the battery.
-
If you've use the watch for less than a year, I suggest you contact their customer support team at https://tinyurl.com/y2q9wjm7 so they can check on your device.
-
I purchased my watch in November and my battery is now saying it needs to be replaced. I thought it lasted 18 months? I am disappointed with this as part of my research on purchasing this watch was the long batter life. Can I get a replacement and/or return this watch. 3 months is not 18 months.
Comments
6 comments
Please sign in to leave a comment.