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Scales not connecting

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    k8_182

    I am having the exact same issue with my iPhone 11 Pro

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    k8_182

    I just update my iOS software and now it works

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    fiona.calder

    Did the same and now connecting!!

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    tashahaus

    I purchased one of these scales back in May and had a lot of trouble trying to get the scale to sync with the app on my iphone.

    I eventually found that the fix is to first go to the bluetooth settings on your phone. find the body cardio, tap on that and tap on "forget this device". Then go to the health mate app and have it discover your phone. Once you connect then the app should show all the data from when you stepped on the scale.

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    Ichigo

    If you are using iOS 13, you can grant the Health Mate app access to Bluetooth in iOS settings. 

    Go to Settings → Health Mate → and moving the slider to the right of the ‘Bluetooth’ option to the ‘on’ position

    or

    Settings → Privacy → Bluetooth → and moving the slider to the right of the Health Mate app to the ‘on’ position

     

     

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    jtufano

    I'm having the same issue. Can't connect the Body+ scale to my iPhone 11 XS on IOS 13.3.1 using bluetooth. Were you ever able to find a solution for your problem? 

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