Thermometer that won’t take a temperature after I changed the batteries

The same for me helping please

I bought a brand new thermometer and it gave me the same message after activation. What it means? Do I have to return my thermometer back in the shop?

same thing happened to me- I get bad battery icon + "go to thermo,withings.com" - did you get any answer? what can be done? 

I wrote to the support with attached video clip how I reproduce this bug and I’m waiting now for a resolution.

Support helped me and now it works. They told me to do that:

“ Thanks for your response and for your patience.

Could you please try to uninstall the Thermo app, reboot your mobile device, install the Thermo app, install the Thermo, and take a measurement.”

I think I had a different version of the app as they changed a from Withings to Nokia and back.

I just got my new Thermo and it also shows 'GO TO THERMO.WITHINGS.COM'. I followed the installation process outlined in this article https://support.withings.com/hc/en-us/articles/222420347 and my device began to take my measurement.

Bonjour
J’ai le même problème
J’utilise des plies neuves et le thermo m’indique qu’il n’a pas de piles...
Avez-vous une solution ?
Merci d’avance !