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Watch doesn’t match Healthmate Steps

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msardello
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So frustrating. Really want to like this watch and ecosystem. Have only had the watch two weeks. 2nd day, step count shows different in app and watch. Not off by a lot. But how and why does this even happen???? Watch is the only thing tracking steps for Healthmate. Have disassociated the device, have reset it, etc. has happened the last 3 days. Out of the two weeks I’ve owned it, it has been out of sync 5-6 times. Guess I’ll just return it and get something different. Very disappointing. I mean, how hard is it to sync a watch with an app?

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    msardello

    It is Steel HR by the way, not the sport. Can’t imagine that matters at all, but thought I’d clarify.

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    sschlatter

    This is happening to me as well on my Steel HR and I have the Sport. I think it might have something to do with iPhone update. (I'd guess you have an iPhone). Ive had my HR for awhile and it's worked until just a couple days ago. Withings is there a reason this is happening? 

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    ohm2428

    I just bought my Steel HR sport for a week.  I have the same issue, mine the step on watch never match with Healthmate steps. Anyone know how to solve it?

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    claire.stranack

    I have the same issue. Curiously the app on my phone always has a higher step count than my watch.

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    mkurfis

    Same here, but with the Pulse HR. App showing more steps than the band.

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    davidhvaughan

    Same.  Steps on Steel HR do not match steps on Health Mate.  Neither watch nor Health steps match steps on Apple Health.

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    madeleinechaisson

    Hi, I'm having this same issue with the Move model. Looks like the watch is displaying about half of the steps the app is displaying. 

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    rainel66

    Why is my step count different on my steel HR sport from Healthmate app and google fit?

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