choose language

Deutsch Français 日本語 简体中文

Pairing BPM+ with iPhone 11 PRO

5

Comments

15 comments

Please sign in to leave a comment.

  • Avatar
    irannyc2011

    same

    0
    Comment actions Permalink
  • Avatar
    mchesner

    Same issue here.  I have been having intermittent issues connecting until iOS 13.1 and 13.1.1 and 13.1.2.  Under 13.1.3, I can't make it work at all.

    0
    Comment actions Permalink
  • Avatar
    stenan

    And i have the same problem,BT on ios !3.1.3 can´t find Bpm+.. :-(

     

    0
    Comment actions Permalink
  • Avatar
    c.g.n

    Update to the just released Health Mate app 4.5.7 solved the problem for me.😀

    0
    Comment actions Permalink
  • Avatar
    roberto

    I have updated to 4.5.7 and did not solve it to me...  Still not working

     

    0
    Comment actions Permalink
  • Avatar
    Zane

    You can try following the steps outlined in this article from the Withings Help Center https://support.withings.com/hc/en-us/articles/360035175894. I hope this helps.

    0
    Comment actions Permalink
  • Avatar
    roberto

    Jason (Withings)

    Nov 5, 19:17 CET

    Hello Roberto,

    Thank you for reaching out to us. I'm sorry to hear that you cannot et up your BPM+ on your new iPhone. Let me assist you with this.

    To answer your first question,

    Please note that when the Health Mate app is first launched on iOS 13, you will be asked via a pop-up box to grant the app access to Bluetooth. Could you please try to uninstall the Health Mate app, turn off your mobile device, turn it back on and reinstall it again?

    Once done, please grant the Health Mate app access to Bluetooth in iOS settings by going to:

    Settings → Health Mate → and moving the slider to the right of the ‘Bluetooth’ option to the ‘on’ position

    or

    Settings → Privacy → Bluetooth → and moving the slider to the right of the Health Mate app to the ‘on’ position

    When you press the button on the monitor, do you see a light? If so, is the light blue or green?

    If the light is green, is it blinking or flashing green, or is the light solid green?

    What mobile device, and version of the mobile OS, are you using? (e.g. Nexus 5 with Android 6 or iPhone 7 with iOS 10)

    Could you ensure that Bluetooth is enabled on your mobile device while attempting to set up the monitor with the Health Mate app? Check that the blue light is on the button of the blood pressure monitor when the button is pressed.

    If when you press the button on your monitor, and the light is solid green or flashing green, please reset the monitor by pressing and holding the button for 25 seconds and then waiting 10 seconds. After resetting the monitor, please power off your mobile device, power it back on, open the Health Mate app and attempt to set up the monitor again.

    Let me know if you are now able to set it up.

    Thank you and have a nice day!

    Best regards,

    Jason

    Customer Service | Withings

    1
    Comment actions Permalink
  • Avatar
    roberto

    now it works for me.....

    -1
    Comment actions Permalink
  • Avatar
    adrian

    Not working for me with 4.6.0 on an iPhone 11 pro, but works still fine with iPhone Xs (both on 13.3).

    I could resolve it on the 11 pro by deleting the App and reinstalling it from the AppStore. So now also the iPhone 11 pro (13.3) can pair to the BPM+.

    2
    Comment actions Permalink
  • Avatar
    frederic.oyhanondo

    Impossible for me to pair my BPM with my iPhone 11 pro no matter what i try HELP

    3
    Comment actions Permalink
  • Avatar
    sfimporter

    I finally got it to work by choosing the "Disassociate this product" which gave me the option to disassociate it from other accounts (?) As soon as I did that, I got the "Pair" request. 

    0
    Comment actions Permalink
  • Avatar
    geogradybunch

    I could NEVER get it to pair w Iphone 11 even after ALL above steps. Paired w Ipad Pro and it was no problem.

    1
    Comment actions Permalink
  • Avatar
    tkongable

    I have a iPhone 11 Pro Max running iOS 13.5.1

     

    I have done all of the steps above and STILL UNABLE to connect my Compact Wireless Blood Pressure Monitor BPM+

     

    I’ve call NOKIA Corporate Office and left a message...STILL NO RETURN CALL!!!

     

    This is VERY AGGRAVATING especially since my Doctor has ordered me to take my Blood Pressure 3 times a day...

     

    SOMEBODY PLEASE HELP!!!

    1
    Comment actions Permalink
  • Avatar
    marc

    Confirmed...

    Having both a iPhone7 and a iPhone11. I've of course tried to setup the iPhone11 with iOS 13.5.1. Made sure that bluetooth was allowed for that specific app. Never worked even after dozens of tries with my brand new BPM...

    Decided to try with iPhone7 on iOS 12.4.1. This time it was an easy success!

    So, I am able to use the meter, but have to bring both phones on my next doctor visit. I won't lie, the iPhone7 was still in the house as a toy for the 3yo.

    NOT happy about that outcome... why is this product still on Apple Store's shelves despite being incompatible with their flagship products?

    0
    Comment actions Permalink
  • Avatar
    sfimporter

    I finally seem to have hit a groove with mine. I disassociated it completely from all of my devices and my withings app. Rebooted my devices and only associated it with my iPhone 11 Pro. Now it pops up as its supposed to when I initialize my BP+. I think the secret is that it can't ever be connected to a different device.

    I used to use my iPad for measurements when it was more handy, but now I only use my phone and it's been golden. 

    0
    Comment actions Permalink
5

Didn't find what you were looking for?

New post
To preserve the Withings Forum as a place of kindness, mutual support, and interest for the products and services provided by Withings, I am committed to:
  • Be courteous and participate in the community with a spirit of friendliness and understanding
  • Respect all users on the forum
  • Avoid controversy or quarrel
  • Ensure that my messages do not infringe on the rights, reputation, image, or privacy of others
  • Avoid any and all discussions which contain insulting or discriminatory comments
  • Abide by the full terms and conditions outlined here

Note that this community is supported by its members, not the Withings Support Team.

If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.