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Pairing BPM+ with iPhone 11 PRO

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    irannyc2011

    same

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    mchesner

    Same issue here.  I have been having intermittent issues connecting until iOS 13.1 and 13.1.1 and 13.1.2.  Under 13.1.3, I can't make it work at all.

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    stenan

    And i have the same problem,BT on ios !3.1.3 can´t find Bpm+.. :-(

     

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    c.g.n

    Update to the just released Health Mate app 4.5.7 solved the problem for me.😀

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    roberto

    I have updated to 4.5.7 and did not solve it to me...  Still not working

     

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    Zane

    You can try following the steps outlined in this article from the Withings Help Center https://support.withings.com/hc/en-us/articles/360035175894. I hope this helps.

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    roberto

    Jason (Withings)

    Nov 5, 19:17 CET

    Hello Roberto,

    Thank you for reaching out to us. I'm sorry to hear that you cannot et up your BPM+ on your new iPhone. Let me assist you with this.

    To answer your first question,

    Please note that when the Health Mate app is first launched on iOS 13, you will be asked via a pop-up box to grant the app access to Bluetooth. Could you please try to uninstall the Health Mate app, turn off your mobile device, turn it back on and reinstall it again?

    Once done, please grant the Health Mate app access to Bluetooth in iOS settings by going to:

    Settings → Health Mate → and moving the slider to the right of the ‘Bluetooth’ option to the ‘on’ position

    or

    Settings → Privacy → Bluetooth → and moving the slider to the right of the Health Mate app to the ‘on’ position

    When you press the button on the monitor, do you see a light? If so, is the light blue or green?

    If the light is green, is it blinking or flashing green, or is the light solid green?

    What mobile device, and version of the mobile OS, are you using? (e.g. Nexus 5 with Android 6 or iPhone 7 with iOS 10)

    Could you ensure that Bluetooth is enabled on your mobile device while attempting to set up the monitor with the Health Mate app? Check that the blue light is on the button of the blood pressure monitor when the button is pressed.

    If when you press the button on your monitor, and the light is solid green or flashing green, please reset the monitor by pressing and holding the button for 25 seconds and then waiting 10 seconds. After resetting the monitor, please power off your mobile device, power it back on, open the Health Mate app and attempt to set up the monitor again.

    Let me know if you are now able to set it up.

    Thank you and have a nice day!

    Best regards,

    Jason

    Customer Service | Withings

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    roberto

    now it works for me.....

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    adrian

    Not working for me with 4.6.0 on an iPhone 11 pro, but works still fine with iPhone Xs (both on 13.3).

    I could resolve it on the 11 pro by deleting the App and reinstalling it from the AppStore. So now also the iPhone 11 pro (13.3) can pair to the BPM+.

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