Pairing BPM+ with iPhone 11 PRO

Hello Roberto,

Thank you for reaching out to us. I'm sorry to hear that you cannot et up your BPM+ on your new iPhone. Let me assist you with this.

To answer your first question,

Please note that when the Health Mate app is first launched on iOS 13, you will be asked via a pop-up box to grant the app access to Bluetooth. Could you please try to uninstall the Health Mate app, turn off your mobile device, turn it back on and reinstall it again?

Once done, please grant the Health Mate app access to Bluetooth in iOS settings by going to:

Settings → Health Mate → and moving the slider to the right of the ‘Bluetooth’ option to the ‘on’ position

or

Settings → Privacy → Bluetooth → and moving the slider to the right of the Health Mate app to the ‘on’ position

When you press the button on the monitor, do you see a light? If so, is the light blue or green?

If the light is green, is it blinking or flashing green, or is the light solid green?

What mobile device, and version of the mobile OS, are you using? (e.g. Nexus 5 with Android 6 or iPhone 7 with iOS 10)

Could you ensure that Bluetooth is enabled on your mobile device while attempting to set up the monitor with the Health Mate app? Check that the blue light is on the button of the blood pressure monitor when the button is pressed.

If when you press the button on your monitor, and the light is solid green or flashing green, please reset the monitor by pressing and holding the button for 25 seconds and then waiting 10 seconds. After resetting the monitor, please power off your mobile device, power it back on, open the Health Mate app and attempt to set up the monitor again.

Let me know if you are now able to set it up.

Thank you and have a nice day!

Best regards,

Jason

Customer Service | Withings