It’s impossible for me to pair my BPM+ with my New iPhone11PRO and Bluetooth (IOS 13.1.3)
I can still pair with my old iPhone7 running IOS 13.1.3
Do I need a new version of the Health Mate app ? Now running 4.5.6
Regards
Carl
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You can try following the steps outlined in this article from the Withings Help Center https://support.withings.com/hc/en-us/articles/360035175894. I hope this helps.
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Jason (Withings)
Nov 5, 19:17 CET
Hello Roberto,
Thank you for reaching out to us. I'm sorry to hear that you cannot et up your BPM+ on your new iPhone. Let me assist you with this.
To answer your first question,
Please note that when the Health Mate app is first launched on iOS 13, you will be asked via a pop-up box to grant the app access to Bluetooth. Could you please try to uninstall the Health Mate app, turn off your mobile device, turn it back on and reinstall it again?
Once done, please grant the Health Mate app access to Bluetooth in iOS settings by going to:
Settings → Health Mate → and moving the slider to the right of the ‘Bluetooth’ option to the ‘on’ position
or
Settings → Privacy → Bluetooth → and moving the slider to the right of the Health Mate app to the ‘on’ position
When you press the button on the monitor, do you see a light? If so, is the light blue or green?
If the light is green, is it blinking or flashing green, or is the light solid green?
What mobile device, and version of the mobile OS, are you using? (e.g. Nexus 5 with Android 6 or iPhone 7 with iOS 10)
Could you ensure that Bluetooth is enabled on your mobile device while attempting to set up the monitor with the Health Mate app? Check that the blue light is on the button of the blood pressure monitor when the button is pressed.
If when you press the button on your monitor, and the light is solid green or flashing green, please reset the monitor by pressing and holding the button for 25 seconds and then waiting 10 seconds. After resetting the monitor, please power off your mobile device, power it back on, open the Health Mate app and attempt to set up the monitor again.
Let me know if you are now able to set it up.
Thank you and have a nice day!
Best regards,
Jason
Customer Service | Withings
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I have a iPhone 11 Pro Max running iOS 13.5.1
I have done all of the steps above and STILL UNABLE to connect my Compact Wireless Blood Pressure Monitor BPM+
I’ve call NOKIA Corporate Office and left a message...STILL NO RETURN CALL!!!
This is VERY AGGRAVATING especially since my Doctor has ordered me to take my Blood Pressure 3 times a day...
SOMEBODY PLEASE HELP!!!
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Confirmed...
Having both a iPhone7 and a iPhone11. I've of course tried to setup the iPhone11 with iOS 13.5.1. Made sure that bluetooth was allowed for that specific app. Never worked even after dozens of tries with my brand new BPM...
Decided to try with iPhone7 on iOS 12.4.1. This time it was an easy success!
So, I am able to use the meter, but have to bring both phones on my next doctor visit. I won't lie, the iPhone7 was still in the house as a toy for the 3yo.
NOT happy about that outcome... why is this product still on Apple Store's shelves despite being incompatible with their flagship products?
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I finally seem to have hit a groove with mine. I disassociated it completely from all of my devices and my withings app. Rebooted my devices and only associated it with my iPhone 11 Pro. Now it pops up as its supposed to when I initialize my BP+. I think the secret is that it can't ever be connected to a different device.
I used to use my iPad for measurements when it was more handy, but now I only use my phone and it's been golden.
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I have had the 2016 version that requires blutooth connection to iphone and have used for several years. I have been extremely pleased with it. This am when I tried to use it the green light for the first time began flashing. The cuff still woke up my phone and the blutooth connection still worked. I called Withings tech support and the tech had me do the 25 second button thing, then I paired it back to my phone. The green button still flashes and the pump never inflates. I suspect strongly that the flasing green light indicates the pump has failed. Tech support offers me 25% discount on their web site on a newer model but only if I return this broken one. This is pretty fair I suppose.
I have three Withings products and for most part have been pleased with them.
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