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Scale Body+: How do you do a factory reset?

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    enachec

    Just press long enough on the bottom button till you see a menu having 2-3 options like: MAC, Reset (I forgot the third)

    In my opinion is more than 3 seconds.

    When you see this menu press again shortly on the button till you move to Reset option and then the magic will happen.

     

    I did this several times and in the past and was working fine so...you have to have patience.

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    ygreqro

    Hi Enachec!

    I actually tried. I wanted to try again with a new mindset based on your opinion. But now it does not want to start at all. I hope it did not break because of all the tries. All I did was to push the button (long presses, short presses) and take out the battery and put it back again. And now all I get is a black screen. :( 

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    enachec

    You have here how it should look the reset screen https://youtu.be/Pu7tqrcBiKA and it should work the same way.

    I would contact support directly - maybe your unit got broken indeed.

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    ygreqro

    I managed to make the scale work. I think there were some problems with the batteries I used. 

    But I still cannot do a factory reset. And I pressed for 30 seconds or so. Nothing appeared on the screen. I also tried reconnecting with my smartphone. via the app. Nothing happened there either. Could be a problem with the sync button. What do you think?

     

    PS: I have a Body+, not Body Cardio, in case it matters. Related to the video you sent. 

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    Ichigo

    You need to press and hold the button for 8 seconds and once you see the menu, select the reset option by tapping the button until the arrow is on reset.

    Make sure you remove or dissociate the scale from the Bluetooth settings of your phone and app.

     

     

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    ygreqro

    The menu does not appear. Not after 8 seconds, not after 30 seconds. :(

    I am thinking about changing the wifi password to the old one so I can connect the scale to the app. Once there do you think I can change the settings so the scale can connect to the new wifi password?

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    Zane

    You can follow the steps outlined in this link https://support.withings.com/hc/en-us/articles/219053097 to update the Wi-Fi configuration of your scale.

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