Withings Steel hr sport

kenelbo

October 29, 2019 15:06

Can not factory reset watch. Followed the directions by pressing the

button until "factory reset" appeared on screen. Pressed button once

and got "erase flash cache" on the screen rather than the expected "press

button 5 times to reset" Pressed button several times and did not get

the reset screen. Not sure what to do now.

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Zane

October 31, 2019 09:19
I also have a Steel HR Sport and recently, I did a factory reset as I need to pair it with my new phone. To reset it, once the word 'Factory Reset' shows on the watch's display, you need to press and hold the button for a second and you will see 'Reset in 5 clicks.' After that, press the button 5 times and the watch will be reset to factory settings. I hope this helps.
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kenelbo

October 31, 2019 13:25
Thanks for your suggestions. I can get to the "Factory Reset" screen but the not the "Reset in 5 clicks" screen. I get a

"Erase Flash Cache" screen when I click the "5 clicks" screen.

I've contacted Withings support for there suggestions.
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