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Withings Steel hr sport

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kenelbo
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Can not factory reset watch.  Followed the directions by pressing the 

button until "factory reset" appeared on screen.  Pressed button once

and got "erase flash cache" on the screen rather than the expected "press 

button 5 times to reset" Pressed button several times and did not get 

the reset screen.  Not sure what to do now.

 

 

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    Zane

    I also have a Steel HR Sport and recently, I did a factory reset as I need to pair it with my new phone. To reset it, once the word 'Factory Reset' shows on the watch's display, you need to press and hold the button for a second and you will see 'Reset in 5 clicks.' After that, press the button 5 times and the watch will be reset to factory settings. I hope this helps.

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    kenelbo

    Thanks for your suggestions.  I can get to the  "Factory Reset" screen but the not the "Reset in 5 clicks" screen. I get a 

    "Erase Flash  Cache" screen when I click the "5 clicks" screen.

    I've contacted Withings support for there suggestions.  

     

     

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    erin.mcroberts

    Any luck? I'm having the exact same problem

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    sand.muenster

    Same here. Cant reset the watch. Think Im gonna return it, cant find a solution or Support.

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