choose language

Deutsch Français 日本語 简体中文
Community Forum
Contact us

Withings Steel hr sport

0
Avatar
kenelbo
Follow

Can not factory reset watch.  Followed the directions by pressing the 

button until "factory reset" appeared on screen.  Pressed button once

and got "erase flash cache" on the screen rather than the expected "press 

button 5 times to reset" Pressed button several times and did not get 

the reset screen.  Not sure what to do now.

 

 

Comments

4 comments

Please sign in to leave a comment.

Sort by Date Votes
  • Avatar
    Zane

    I also have a Steel HR Sport and recently, I did a factory reset as I need to pair it with my new phone. To reset it, once the word 'Factory Reset' shows on the watch's display, you need to press and hold the button for a second and you will see 'Reset in 5 clicks.' After that, press the button 5 times and the watch will be reset to factory settings. I hope this helps.

    0
    Comment actions Permalink
  • Avatar
    kenelbo

    Thanks for your suggestions.  I can get to the  "Factory Reset" screen but the not the "Reset in 5 clicks" screen. I get a 

    "Erase Flash  Cache" screen when I click the "5 clicks" screen.

    I've contacted Withings support for there suggestions.  

     

     

    0
    Comment actions Permalink
  • Avatar
    erin.mcroberts

    Any luck? I'm having the exact same problem

    0
    Comment actions Permalink
  • Avatar
    sand.muenster

    Same here. Cant reset the watch. Think Im gonna return it, cant find a solution or Support.

    0
    Comment actions Permalink
0
Follow

Didn't find what you were looking for?

New post
To preserve the Withings Forum as a place of kindness, mutual support, and interest for the products and services provided by Withings, I am committed to:
  • Be courteous and participate in the community with a spirit of friendliness and understanding
  • Respect all users on the forum
  • Avoid controversy or quarrel
  • Ensure that my messages do not infringe on the rights, reputation, image, or privacy of others
  • Avoid any and all discussions which contain insulting or discriminatory comments
  • Abide by the full terms and conditions outlined here

If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.

Agree
Disagree