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Scale not charging

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    Ichigo

    If you tried using other charging cable and the scale still wont charge, try to contact them directly at https://tinyurl.com/yxrp5kog so they can give you additional help.

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    jdstephens1

    I have the exact same problem, just sent them a message

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    craigthekiwi

    Same problem... :(. Tried wall plugs, via computer etc. No luck

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    missjclark

    Has anybody resolved this issue yet please?

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    brazinhas

    Here you will find the solution on how to replace the battery:

    https://www.reddit.com/r/withings/comments/c0jwb8/successful_body_cardio_battery_replacement/

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    syankilla

    Problem resolved. There is an issue in design. If battery gets too empty, it won't charge any more. This happens if you forget it and don't charge it. I changed the battery, and now it works as supposed. Batterychange wideos at YouTube. Official service neglect the problem. Total cost 12€.

    I used this spare item battery; Galaxy S3 i9300 i9305 2100mAh

    Good luck.

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    4debbie

    I bought my scale 7/20 and it is only 4/21 and my scale will not charge. I have done everything the forum has requested and more and I still get a 0 charged. It is nice that there is a one year warranty but how do you access when you can only email customer service and you hope they get back to you. 
    ‘Do not buy this s ale a complete waste of money for 9 month usage. I am ow going to go buy another scale that Will be cheaper and last longer than this scale.

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