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Error 301 and 303

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    Zane

    Based on the article I found from their Help Center, if you receive an error 301, it means that the BPM Connect is not inflating correctly while error 303 means that the Monitor failed to start a measurement. Make sure to follow the guidelines outlined in this article https://support.withings.com/hc/en-us/articles/360024481313.

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    mick.quinn

    Thanks for your comment. I did see this was the help link offered but it is just the standard ‘how to’ use document, not a trouble shooting article for these errors.

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    pegeaton

    I am receiving the Error 301 on my Withings BPM Connect -- it is new and never inflated -- not even once.  What is wrong with the device.  I am following the guidelines explicitly.  Suggestions?

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    nrc

    Same issue.  Error 301.  Read all the info.  Followed all the instructions.  It's not making any sound at all which I assume means that it's not even trying to inflate.  Sending back.

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    Zane

    If that is the case, it will be better to get help from the support team using this link https://support.withings.com/hc/en-us/requests/new.

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    rick

    Same here. Called support and they asked me to try someone else's arm. I told them that it wont make a difference if I tested it on a huge Salami. Sent it back to Amazon - for a replacement but I feel it will also be faulty. 

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    nrc

    The replacement that I got from Amazon worked just fine.   What they don't mention in any of the support information is that you should hear the pump running to inflate the cuff.  If you don't hear the pump running then you can adjust it any way you want and it's not going to work.  Please don't waste my time running me through troubleshooting steps that are not going to solve the problem.

    Now that it's working I'm happy with it.  But based on the number of posts I see about this error you have a problem with units being DOA.

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    rick

    I hear the pump the cuff starts to inflate then it shuts off and deflates with a whimper. Then the error flashes up. Hopeless

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    martin.millard

    Same. This device is utterly useless

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