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Scale not working

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    Zane

    You can try the troubleshooting steps outlined in this article from Withings Help Center https://support.withings.com/hc/en-us/articles/218469808. I hope this helps.

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    theodora.philos

    I am having the same issues. Sometimes the scale tells me that I am 300+ pounds (nobody in the house is); or it goes on by itself, without stepping on it; or it tells me I am 58 pounds (haven't been since I was a child). 

     

    I've tried all the trouble shooting options. 

     

    Were you able to fix your problem? 

     

    I am not happy with this product and I've only had it a few weeks.

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    ray

    I contacted support and they sent me out a new scale.  Its been fine ever since I got the new one.

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    theodora.philos

    That's good to know. I've reached out by message on this site (Contact Us Phone #s are disabled due to Covid-19) so hoping I'll have the same good service. Thanks for following up. 

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    ray

    No problem.  I was skeptical myself since my scale was only a few days old.  But I'll say they took care of me and I had my new scale within a week.  Just hang onto the boxes because you would have to send your current scale back to them.

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