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Web App still not working

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    jcjohn.sesecuneta

    Actually the same issue under Windows 7 with the latest Firefox Dev and Chrome Canary. The main page very rarely loads at all.

    It only works fine under Android 9, Firefox Dev and Chrome Beta.

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    Ichigo

    Try to clear your browser's cache, cookies and history. If the issue persists, try with a private browser like Incognito. If nothing happens, contact them directly at https://within.gs/help so they can assist you further. 

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    jcjohn.sesecuneta

    On my end, already did that of course. It's the first thing you do browser or app, clear this and clear that. 😝

    Now as to contacting them directly, are you saying they don't read their own "support" forums?!

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    davorc

    Ichigo: The setup of my browsers is to delete all cache, cookies and history every time I close my browser(s). This problem is more pronounced with  Firefox browser and a little less with Safari browser. I forgot to mention that I've also played with "Enhanced Tracking Protection" button (on/off) in Firefox, but the browser's behavior remained the same. Sometime it just worked but then I need to reload HealthMate web page 20x to get any response (if any). Usually I'm using Withings HealthMate web page early in the morning (around 07:00). 

    Yesterday afternoon (29.11.2019 CET) I tested it on Linux Ubuntu 19.10 with the Chromium browser (not my default browser). It seemed to work just fine, Firefox had the same problem.

    Google Chrome? No thanks. I value my privacy.

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    mikesan

    For weeks I have reported that the web app simply does not function it simp[ly flashes between app and journal every two seconds nothing can stop it this has been going on for a long time, I want to use this app as it is bigger than the iOS version.

    I run Mac OS 10.15.5 Catalina

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    neilsumpter

    Doesn't work for me either; only had a withings scale for 1 month, pretty poor that the webapp doesnt even load. Nice product, but impossible to recommend if the basics of logging in to see data doesnt work.

    Windows 10, Chrome, Firefox, Edge, all browsers do the same...

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    mikesan

    Nothing wrong with the scale and the iPhone app works perfectly and in real time, all my data comes up on a daily basis. I remember when the web app did work but it seems like a long time ago. Also worth saying that the support is usually pretty good but the web app thing seems to be beyond them, it needs taking down and rewriting.

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    withings

    +1 for this thread. Webapp keeps reloading itself after displaying only the titlebar.

    I have tried Firefox, Chrome, Chromium with all addons disabled and tracking protection turned off.

     

    Come on Withings, sort it out!

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    frode.ronhovde

    Same problem here. I bought my scanwatch last week and today I received an email prompting me to log on to my personal page https://healthmate.withings.com/xxxxxxxx/timeline. I get a log in window and after that it reloads continuously with three dots at upper part of page. At the very top right corner is an account menu, but it cycles too fast for me to click on it.

    This happended on the first attemt at login, so deleting cache won't matter. It also happens regardless of browser, Chrome, Edge og Opera.

    I see this has been a problem for ages, this thread dates back ten months. Poor form Withings, people buy your products because they have health issues and heart conditions and you disregarding technical issues is not helping.

     

    Shape up!

    Frode

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    webmaster

    The answer to the rhetorical question above "Now as to contacting them directly, are you saying they don't read their own "support" forums?!" is NO ! .  They do not read their own support forums , and ask questions that have been repeatedly answered over the past TWO years :

     

    Angel (Withings)

    May 5, 2021, 22:42 GMT+2

    Hello,

    Thank you for reaching out to us. I'm sorry to hear that your Health Mate Web Dashboard keeps on loading. My name is Angel and I'd be glad to help.

    I appreciate the information you've provided and for trying to troubleshoot the issue prior to contacting us. To isolate the issue, could you please try to log in from a different web browser or a private incognito web and let me know if the issue remains the same?

    I look forward to hearing your response and please let me know if you have additional questions.

    Have a nice day!

    Best regards,

    Angel
    Customer Service | Withings

     

     

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