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Unable to find your Body+

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    Zane

    Have you tried following the steps on this link https://support.withings.com/hc/en-us/articles/218554628 from the Withings Help Center? If you still can't install your scale, you can contact the support team using this link https://support.withings.com/hc/en-us/requests/new.

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    thesonja

    Hi I have a very similar issue- have you been able to resolve it, if so could you please share? Thank you!

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    einar.olsen

    Hi thesonja, I did not figure out how to solve it in any good way.

    In order for me to get the weight to function on my new WiIFi I had to find the old phone that was connected to the weight, then update the WiFi settings on that phone to use the new WiFi, and then to connect the weight to the WiFi using that phone.

    I was completely unable to get the weight to recognise any new phones or anything like that. 

    None of the tutorials or the messages from the staff at Withings helped either. 

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    rickmarquardt

    Hey einar.olsen,

    You are a life saver.  I was ready to burst a blood vessel in my brain this morning trying to switch to my new router’s wi-fi.

    I was damned lucky that my son is “schooling from home” because of COVID-19 as he has my previous phone (iPhone 6s) that I had when I initially setup the scale.  My iPhone 11 would not connect to the scale even though I have been receiving readings just fine until the wi-fi switch.  I factory reset the scale 3 times.  I sat there there for countless times in the app waiting for it to try to connect without success.  Then I had him reinstall the software on my old phone and BOOM, his phone connected to the scale.  And now I am receiving updates on my phone for my new readings like before.

    So... Withings Support, when the iPhone 6s gets flushed down a toilet and I need to change wi-fi again, am I up the proverbial creek with a paddle?

    Thanks!

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