choose language

Deutsch Français 日本語 简体中文

Unable to find your Body+




Please sign in to leave a comment.

  • Avatar

    Have you tried following the steps on this link from the Withings Help Center? If you still can't install your scale, you can contact the support team using this link

    Comment actions Permalink
  • Avatar

    Hi I have a very similar issue- have you been able to resolve it, if so could you please share? Thank you!

    Comment actions Permalink
  • Avatar

    Hi thesonja, I did not figure out how to solve it in any good way.

    In order for me to get the weight to function on my new WiIFi I had to find the old phone that was connected to the weight, then update the WiFi settings on that phone to use the new WiFi, and then to connect the weight to the WiFi using that phone.

    I was completely unable to get the weight to recognise any new phones or anything like that. 

    None of the tutorials or the messages from the staff at Withings helped either. 

    Comment actions Permalink

Didn't find what you were looking for?

New post
To preserve the Withings Forum as a place of kindness, mutual support, and interest for the products and services provided by Withings, I am committed to:
  • Be courteous and participate in the community with a spirit of friendliness and understanding
  • Respect all users on the forum
  • Avoid controversy or quarrel
  • Ensure that my messages do not infringe on the rights, reputation, image, or privacy of others
  • Avoid any and all discussions which contain insulting or discriminatory comments
  • Abide by the full terms and conditions outlined here

Note that this community is supported by its members, not the Withings Support Team.

If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.